topic Re: Generate XML gets stuck in Expedition Discussions

Generate XML gets stuck

Francis-Sanchez — Wed, 31 Jul 2024 16:06:32 GMT

Having issues with Export after I hit Merge and then generate XML it gets stuck halfway through the process and nothing happens. Not seeing any errors as well. Running Expedition 1.2.92. Any suggestions?

Re: Generate XML gets stuck

dpuigdomenec — Wed, 31 Jul 2024 16:27:22 GMT

Hi @Francis-Sanchez

Thanks for reaching out.

Could you please check the file /tmp/error?

Also it will help if you can share an export of your Expedition project with us using a TAC case for file sharing purposes only. Please share the TAC case number with fwmigrate@paloaltonetworks.com

Thanks!

David

Re: Generate XML gets stuck

Francis-Sanchez — Wed, 31 Jul 2024 16:32:47 GMT

I'm not seeing an error folder under /temp

Re: Generate XML gets stuck

dpuigdomenec — Wed, 31 Jul 2024 16:45:00 GMT

Hi @Francis-Sanchez

It should be a file not a folder (/tmp/error). Note the folder is /tmp not /temp.

Also check the Agent is up and running.

Let me know if you can share your Expedition project with us.

Best regards,

David

Re: Generate XML gets stuck

Francis-Sanchez — Wed, 31 Jul 2024 17:00:43 GMT

Unfortunately I won't be able to share the project. I did check /temp and /tmp folders and I'm not seeing an error file. I also did verify that the Agent is running via the GUI.

Re: Generate XML gets stuck

dpuigdomenec — Wed, 31 Jul 2024 17:04:00 GMT

Hi @Francis-Sanchez

Send an email to fwmigrate@paloaltonetworks.com to schedule a zoom session to check your case.

Best,

David

Re: Generate XML gets stuck

Francis-Sanchez — Thu, 01 Aug 2024 17:41:55 GMT

I just rebuilt the server and now able to see the error file and shows the error message, "Notice: Undefined variable: addDST in /var/www/html/bin/configurations/parsers/Fortinet/FORTINET.php on line 1087".

Here's what's showing for line 1087 on the FORTINET.php file

if (count($addDST)>0){
$projectdb->query("INSERT INTO security_rules_dst (source,table_name,member_lid,rule_lid) VALUES ".implode(",",$addDST).";");

Re: Generate XML gets stuck

dpuigdomenec — Thu, 01 Aug 2024 19:24:34 GMT

Hi @Francis-Sanchez

That issue on Fortinet parser is just a warning, that means the process should not be stucked and the migration is completed.

I guess it should not be the reason for the XML generation issue you mentioned yesterday.

Nevertheless the mentioned Fortinet issue will be fixed in next release, but meanwhile you are good to go with the migration.

If you would like to fix the XML generation issue, please share the Expedition project or send us an email to set up a zoom call.

Best regards,

David

Re: Generate XML gets stuck

Francis-Sanchez — Thu, 01 Aug 2024 20:12:32 GMT

This is the error message I get now when I try to Generate XML

Warning: get_class() expects parameter 1 to be object, boolean given in /var/www/html/libs/xmlapi.php on line 2068
object(SimpleXMLElement)#186 (0) {
}
bool(false)
Wrong type of input parameters, expected SimpleXMLElement key:, value:
failed:END

Re: Generate XML gets stuck

dpuigdomenec — Fri, 02 Aug 2024 07:23:13 GMT

Hi @Francis-Sanchez

The method that is failing is used to create and append the XML tags. While Expedition generates your XML it identifies a node without a key and value.

I will need a troubleshooting session or the Expedition project to get with the root cause.

Best regards,

David