topic Re: When I am creating user in expedition , I am getting remote exception error in Expedition Discussions

When I am creating user in expedition , I am getting remote exception error

s.syed558823 — Wed, 07 Aug 2024 15:30:05 GMT

I am trying to create user in expedition tool but i am not able to create and getting remote exception error. Kindly help me to sort out

Re: When I am creating user in expedition , I am getting remote exception error

lychiang — Wed, 07 Aug 2024 16:35:33 GMT

@s.syed558823 Click on "dashboard" tab , please verify your version is the latest version v1.2.93 , also under the "Job and task manager", the status is showing green check mark like below:

Re: When I am creating user in expedition , I am getting remote exception error

s.syed558823 — Wed, 07 Aug 2024 16:57:55 GMT

Yes, I verified the version. Jobs and task manager are showing good. Please find the attached screenshot for your reference.

Re: When I am creating user in expedition , I am getting remote exception error

lychiang — Wed, 07 Aug 2024 18:16:50 GMT

Hi @s.syed558823 , if you need further assistance, please email fwmigrate@paloaltonetworks.com

Re: When I am creating user in expedition , I am getting remote exception error

OlawaleATL — Tue, 12 Nov 2024 21:29:53 GMT

I'm trying set up the authentication API key using the username and password to my panorama device from expedition, but I'm getting the error message "remote exception: invalid credential". I have removed the # special character in the password but the error message persists. Kindly advise. Thanks

Re: When I am creating user in expedition , I am getting remote exception error

dpuigdomenec — Wed, 13 Nov 2024 10:15:36 GMT

Hi @OlawaleATL

Thanks for reaching out. Please do below checks:

1. Verify you are running the latest Expedition version

2. Enable on Settings the DEBUG_CONNECTION

3. Test the API_KEY generation for your device

4. Check the details of the connection on /home/userSpace/devices/debug.txt

Hope this information helps,

Best

David