topic Re: Expedition unable to download Panorama Connected Devices in Expedition Discussions

Expedition unable to download Panorama Connected Devices

Ryan.Thomas — Thu, 03 Sep 2020 12:08:15 GMT

Greetings,

We recently upgraded our Panorama to 9.1.4 and built a new Expedition VM with version 1.1.80. While configuring the new Expedition server I have added our Panorama and downloaded the running configuration under 'Contents'. However, when I try to download the Connected Devices under the 'Panorama Devices' tab, the process is stuck at downloading.... I have tried to reboot the expedition server and restart the agent but without success.

We are able to download the connected devices using our old Expedition vm with version 1.1.28 but have no success with 1.1.80.

Am I missing something?

Kind Regards

Re: Expedition unable to download Panorama Connected Devices

lychiang — Fri, 25 Sep 2020 17:07:17 GMT

@Ryan.Thomas When you try to download the connected device, can you please check /home/userSpace/panReadOrders.log see if you see any errors? Thank you!

Re: Expedition unable to download Panorama Connected Devices

PaulBC — Thu, 02 Mar 2023 11:27:02 GMT

Hi I have the same problem. What I noticed when adding Panorama as a device in Expedition is that "Panorama devices" greys out. If I switch the model (doesn't matter which one I select ) "Panorama devices" becomes available, but when I want to retrieve connected devices it hangs on Downloading. The only thing that changed from before, when it was working fine, is the Expedition upgrade to 1.2.52.

Re: Expedition unable to download Panorama Connected Devices

lychiang — Thu, 02 Mar 2023 18:03:52 GMT

@PaulBC I can't reproduce your issue, can you please try delete the device and re-add it in, choose either m500 or vm-panorama .

Re: Expedition unable to download Panorama Connected Devices

ElliotM — Fri, 28 Feb 2025 14:45:41 GMT

Changing the device model from 'm600' to vm-panorama resolved the issues not me.