article Nominated Discussion: "Show URL-Cloud Status" Returns Nothing in General Articles

article Nominated Discussion: "Show URL-Cloud Status" Returns Nothing in General Articles https://live.paloaltonetworks.com/t5/general-articles/nominated-discussion-quot-show-url-cloud-status-quot-returns/ta-p/527711 <P>This Nominated Discussion Article is based on the post "<A href="https://live.paloaltonetworks.com/t5/general-topics/show-url-cloud-status-nothing-returned/m-p/526352" target="_blank" rel="noopener">show-url-cloud-status-nothing-returned</A>" by <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/234505">@WilliamD</a>  nd answered by himself after reaching out to TAC. Read on to see the discussion and solution!</P> <P> </P> <DIV class="lia-message-template-content-zone"> <BLOCKQUOTE> <P>I am trying to get a basic url filtering profile setup.</P> <P> </P> <P>I have cloned the existing default listing</P> <P>I have applied the clone to my outbound policy</P> <P> </P> <P>Nothing is being blocked, I can get everywhere!</P> <P>My troubleshooting has then led me to the <STRONG>'show url-cloud status'</STRONG> CLI command but this returns nothing, it simply appears to timeout after 20-30 seconds with no output.</P> <P> </P> <P>My guess is something has fallen over but not sure what my options are other than restarting the device.  Anything I can do without losing connectivity?</P> </BLOCKQUOTE> <P> </P> <P>This was resolved by TAC in the end.</P> <P> </P> <P>Some information if anyone else comes by this way in the future.</P> <P> </P> <P><STRONG>TAC had me run:</STRONG></P> <P><STRONG>> request content upgrade check</STRONG></P> <P> </P> <P>The output was showing the correct release date was installed. </P> <P>It didn't however match the date when running '<STRONG>show system info'</STRONG></P> <P> </P> <P>We then restarted the management-server but this didn't fix the issue</P> <P> </P> <P>Final solution was restarting the device-server process:</P> <P> </P> <P><STRONG>> debug software restart process device-server</STRONG></P> <P> </P> <P>This restarts communication between data and management plane, some bits of note during this process the following will not work:</P> <P> </P> <UL> <LI>Config push to dataplane</LI> <LI>URL filtering request response</LI> <LI>Dataplane port status changes</LI> <LI>Other misc. communication with dataplane</LI> </UL> <P> </P> <P>After the restart, url-filtering works again and 'show url-cloud status' is responding as it should.</P> </DIV> <DIV id="ConnectiveDocSignExtentionInstalled" data-extension-version="1.0.4"> </DIV> Thu, 19 Jan 2023 16:38:45 GMT kiwi 2023-01-19T16:38:45Z Nominated Discussion: "Show URL-Cloud Status" Returns Nothing https://live.paloaltonetworks.com/t5/general-articles/nominated-discussion-quot-show-url-cloud-status-quot-returns/ta-p/527711 <P> </P> <DIV id="ConnectiveDocSignExtentionInstalled" data-extension-version="1.0.4"> </DIV> Thu, 19 Jan 2023 16:38:45 GMT https://live.paloaltonetworks.com/t5/general-articles/nominated-discussion-quot-show-url-cloud-status-quot-returns/ta-p/527711 kiwi 2023-01-19T16:38:45Z