article LIVEcommunity Registration and Login Assistance in General Articles

LIVEcommunity Registration and Login Assistance

jennaqualls — Fri, 25 Oct 2024 15:06:27 GMT

Customers With a CSP Account Who Are New to LIVEcommunity

Instructions:

Log into Customer Support Portal (CSP): support.paloaltonetworks.com/
Go to LIVEcommunity. This can be done two ways:

Option 1

Select "Resources" from the left-aligned menu of the CSP homepage
Click on "LIVEcommunity"
Click the "Sign In" button at the top right-hand side of the LIVEcommunity homepage
If you are logged into CSP, you will automatically be logged into LIVEcommunity

Option 2

Go to the LIVEcommunity homepage (https://live.paloaltonetworks.com/)
Click "Sign In" in the upper-righthand corner
If you are logged into CSP, you will automatically be logged into LIVEcommunity

LIVEcommunity Users Who Are Registering With CSP for the First Time

Instructions:

Register with the Customer Support Portal (CSP) using one of two methods:
1. Have your company Superuser create an account for you
  OR
2. Self-register by following this guide: How to Create Your Customer Support Portal User Account
Then:
1. Go to LIVEcommunity and select the "Sign In" button
2. You will be automatically logged in using SSO
3. You will then be able to see customer content in LIVEcommunity

Note: If you have more than one LIVEcommunity account, please reach out to community@paloaltonetworks.com to have them merged.

Customers Who Are New to Both CSP and LIVEcommunity

Instructions:

Register with the Customer Support Portal (CSP) using one of two methods:
1. Have your company Superuser create an account for you
  OR
2. Self-register using this guide: How to Create Your Customer Support Portal User Account
Once registered and logged in to CSP, either:
1. Click on the "Resources" option on the left-hand side menu and select LIVEcommunity
  OR
2. Follow this link to LIVEcommunity and select "Sign In" in the upper-righthand corner. You will be automatically logged in using SSO.

You can read more in LIVEcommunity's FAQ.

Re: LIVEcommunity Registration and Login Assistance

HLiu9 — Mon, 19 Aug 2024 03:32:21 GMT

How to deregister CSP account?

Re: LIVEcommunity Registration and Login Assistance

shaun.fisher — Thu, 07 Nov 2024 13:39:32 GMT

Every time I try access the support portal i receive this error message.

Re: LIVEcommunity Registration and Login Assistance

shaun.fisher — Thu, 07 Nov 2024 13:42:01 GMT

When downloading files to JPG it only offers the option to download the file as jpg_tw. THis does download perfectly fine, however, when I am selecting which file to download the image to none of the previous or current images show up in the dowload folder so it is impossible to see if I am downloading multiple images. I would like to be able to download as standard JPG to fix this issue.

Re: LIVEcommunity Registration and Login Assistance

shaun.fisher — Thu, 14 Nov 2024 17:02:59 GMT

Location:SBKE

Unable to access training videos for Starbucks training through Prisma.

Re: LIVEcommunity Registration and Login Assistance

razmjoughazal — Thu, 14 Nov 2024 18:09:46 GMT

How can I find the workshops that I have registered in ignite on tour?

Re: LIVEcommunity Registration and Login Assistance

twometers — Tue, 14 Jan 2025 15:11:55 GMT

I (my account) used to have Partner access to LIVEcommunity. Now I only have Customer access. Who can I contact to restore my Partner access?

- Peter (Partner SE)