topic Re: GlobalProtect 5.1.3 client update issue in GlobalProtect Discussions

GlobalProtect 5.1.3 client update issue

ITWinch — Thu, 30 Apr 2020 08:39:17 GMT

Hello,

I have downloaded and updated PA firewall to the latest 5.1.3 version from 4.1.3 and activated. However when i click on GP client to "Check for Updates" it states that i am on the latest version. And the update doesnt prompt.

Even when i go to our VPN portal and installl again, its the older 4.1.3 version. Should this be instantaneous or is there a period of time to wait for this to be applied and pushed out to client devices for update?

Also, we have a device mismatch on our HA device. The downed update was performed on our active PA firewall, but it hasn't sync'd. Im certain the mismatch is the newer cleint download for GP.

You help is appreciated

Re: GlobalProtect 5.1.3 client update issue

ITWinch — Tue, 05 May 2020 09:02:33 GMT

Just a bump for any ideas?

Re: GlobalProtect 5.1.3 client update issue

vathreya — Thu, 14 May 2020 22:57:35 GMT

Hi,

Try refreshing the connection and ensure you are connected to the right firewall. If yes, then you should the Upgrade Notification if admin such a setting in portal config (upgrade with prompt vs transparent).

Re: GlobalProtect 5.1.3 client update issue

OwenFuller — Fri, 29 May 2020 14:57:20 GMT

Is updating allowed in your user agent config? Go to your portal > Agent > your agent config > App and make sure that the Allow User to Upgrade GlobalProtect App setting is configured to an Allow option. Also, I can't find any documentation to support this, but I'm wondering if the jump from version 4.1 to version 5.1 isn't supported through automatic updates.