topic No internet access after connecting to Global Protect client in GlobalProtect Discussions

No internet access after connecting to Global Protect client

TroubleShooter — Wed, 24 Mar 2021 05:51:52 GMT

First, I'm just a simple user of a Global Protect client since this is required by our company. I'm not proficient with technical terms and stuff.

Issue: I successfully connected to the gateway however, I have no internet connection. No sites can be accessed.

Troubleshooting I have done so far:

1. Reinstalling the client and restarting my device.

2. Tried a different device.

3. Tried a different Wifi connection.

4. Tried using Ethernet cable.

5. Tried using Mobile data through my phone's hotspot.

Results:

1. Reinstalling did not work.

2. Issue persists on a different device connected to the same Wifi connection.

3. Using a different Wifi connection seemed to work. I can access sites normally.

4. Still no internet connectivity when using a LAN cable.

5. Mobile data through hotspot also works fine. All sites have loaded successfully.

What could be the issue with my internet connection? or is this an issue with our company's VPN?

I need to resolve this since mobile data is not reliable in my location and the other Wifi connection is not our own. I am desperate since I cannot work efficiently due to this issue. I already reached out to our IT support however, they cannot find the source of the issue.

Re: No internet access after connecting to Global Protect client

Mick_Ball — Wed, 24 Mar 2021 07:11:12 GMT

I would check for MTU issues. In the GP client settings choose troubleshooting and collect logs. Open the folder and view the pangps file. Search for fragmentation.

else... have a look to see if any other obvious pointers in the same file...

else2... if you ping a website, does DNS resolve?

Re: No internet access after connecting to Global Protect client

balaji_1128 — Fri, 01 Nov 2024 19:01:07 GMT

Very quick resolution I found is below -

I was facing the same issue with one ISP, for all other ISP it was working fine. Exmpl - When connect to ISP -B nothing works, although GP connected and posture check passed. When I connect to ISP A everything working fine.

Instead of stretching this further i will come to the point. Suddenly I remembered very basic troubleshooting I do 7 years back when started working as a Network Engineer. Just update or force update the group policy, I did it via CMD.

gpupdate Or gpupdate/force

And that's it, after few minutes my issue got resolved.

Re: No internet access after connecting to Global Protect client

S.Jain712678 — Wed, 20 Aug 2025 11:26:40 GMT

Hello Team,

I am facing the same issue with GP configured 2 portals and gateways with both ISPs. But for one of them after connecting to GP internet not working.