topic Global Protect install error on Surface X with SQ2 processor in GlobalProtect Discussions

Global Protect install error on Surface X with SQ2 processor

KevinGray — Wed, 07 Apr 2021 16:34:24 GMT

Trying to install Global Protect on a new Surface X Pro and run into the below error.

"This installation package is not supported by this processor type. Contact your Product Vendor"

Its a Surface Pro X with Windows 10 64Bit SQ2 processor. Tried installing GlobalProtect64-5.2.5-c84, 5.25, and 5.18 all give me the same error message.

Re: Global Protect install error on Surface X with SQ2 processor

BPry — Wed, 07 Apr 2021 16:41:23 GMT

@KevinGray,

The GlobalProtect Agent is not available for Win10 ARM devices at the moment. You can use the Windows UWP GlobalProtect app if you have a GlobalProtect subscription, but the actual full client isn't going to work.

Re: Global Protect install error on Surface X with SQ2 processor

DBall — Mon, 20 Dec 2021 00:43:57 GMT

I have just purchased Paloalto firewalls and have found out all my Surface Pro x cant have the same functionality as my other laptops. Is there a time frame for SAML and integrating Microsoft MFA ?