topic Re: Globalprotect use problem in GlobalProtect Discussions

Globalprotect use problem

ServiceTeam — Fri, 08 May 2020 06:00:44 GMT

The customer uses SSLVPN made by a certificate issued by a third-party trust agency. The problems we have now are: Some customers can use domain names or public network IP addresses to log in to sslvpn, but some users can only use domain names to log in to sslvpn, not public IP addresses. Can you help me see the reason?

Re: Globalprotect use problem

vathreya — Thu, 14 May 2020 22:41:22 GMT

Hi ServiceTeam,

Please log a support ticket with all the required details. It is not entirely clear what issue you're facing: https://support.paloaltonetworks.com/

Regards,

Varun

Re: Globalprotect use problem

fatboy1607 — Mon, 18 May 2020 11:41:51 GMT

Looks like more of DNS related issue ? client able to resolve dns name of portal ?