topic Re: Global Protect client - Log file size in GlobalProtect Discussions

Global Protect client - Log file size

csteenhaut — Tue, 04 Aug 2020 10:40:59 GMT

Hello,

We have just rolled out Global Protect on our workstation & mobile clients, and are starting to run into a bit of a problem.

It seems that on some of the machines, the file : pangps.txt (log file) just keeps on growing.

Now, in itself it's normal that the size increases a bit over time but we have had some machines where the log file becomes over 100 gb filesize... and some of the machines their HDD is filled up turning them unusable.

Is there anywhere that we can configure a max filesize on logs, either within the client or on the panos GP config itself?

Re: Global Protect client - Log file size

khans — Tue, 04 Aug 2020 19:57:39 GMT

https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-release-notes/gp-app-release-information/globalprotect-addressed-issues.html#id17B8E400LWR

GPC-11049
Fixed a rare issue where the PanGPS log file was not rotated and it caused the PanGPS.log file to consume a large amount of disk space.

Please upgrade the GP client to 5.1.5. Let us know if that fixes the problem.

Re: Global Protect client - Log file size

IanBroadway — Thu, 08 Apr 2021 14:46:43 GMT

Does anyone know if the new version with the fix actually resolves the huge files and essentially cleans up/removes the large files or is this fix solely to stop the issue occurring and any current large files need to be addressed manually?

Re: Global Protect client - Log file size

IanBroadway — Wed, 21 Apr 2021 11:27:34 GMT

anyone with any thoughts on this please?

Re: Global Protect client - Log file size

acoppola — Fri, 18 Jun 2021 09:23:38 GMT

Hello,

The problem was still present with v5.2.5.

A 3rd patch has been released with v5.2.6...

See GPC-12859: Addressed Issues in GlobalProtect App 5.2 (paloaltonetworks.com)