Can anyone tell me why I can't see the UI on Ubuntu ?

gringogordo — Thu, 29 Apr 2021 09:33:43 GMT

Hello,

I'm not great with linux but am slowly getting there I think so apologies if parts of my question are a bit 'entry level'...

I have been asked to use GlobalProtect by my company but they haven't really got going yet so I'm kind of without support. I am running Ubuntu 18.04.4 LTS. I have installed global protect by doing the following...

sudo dpkg -i ./GlobalProtect_deb-5.2.5.0-46.deb

sudo dpkg -i ./GlobalProtect_UI_deb-5.2.5.0-46.deb

This seems successful. The first time I installed the UI I got an 'open connection' window to enter the portal domain. Everything worked and I thought I'd done it. To prove a point I rebooted to do it again. At this point I just cannot get the form to appear to kick off the process.

I have tried

1) sudu gtk-launch gp (return "Cannot parse command line")

2) reinstalling the UI to see if it opens the form again (a bit desperate I know!)

3) sudo systemctl restart gpd.service (from a random internet search)

I've taken a look at /usr/share/applications/gp.desktop and it looks like this

[Desktop Entry]
Name=GlobalProtect
Exec=/usr/bin/globalprotect defaultbrowser %u
Type=Application
NoDisplay=true
MimeType=x-scheme-handler/globalprotectcallback;

I tried changing NoDisplay to false as a 'suck it and see' measure and it made no difference.

I believe global protect is install properly as when I try to reinstall the UI I get this output

(Reading database ... 239086 files and directories currently installed.)
Preparing to unpack .../GlobalProtect_UI_deb-5.2.5.0-46.deb ...
gp service is running and we need to stop it...
sudo: /etc/sudoers.d is world writable
Disable service...
Start upgrading gp...
Unpacking globalprotect (5.2.5-46) over (5.2.5-46) ...
systemd is detected.
Setting up globalprotect (5.2.5-46) ...
Enable gp service...
Starting gp service...
Set default browser, errors other than gp.desktop can be ignored ...
enable ping
net.ipv4.ping_group_range = 0 0
Starting gpa...
start PanGPUI for sudo gringogordo
Processing triggers for man-db (2.8.3-2ubuntu0.1) ...
QStandardPaths: XDG_RUNTIME_DIR not set, defaulting to '/tmp/runtime-gringogordo'

Has anyone got any ideas ? I wondered if it is an issue with defaultbrowser ? I'm not getting any errors I'm just not seeing the form.

Re: Can anyone tell me why I can't see the UI on Ubuntu ?

gringogordo — Thu, 29 Apr 2021 16:27:23 GMT

Okay sorry I found the answer by trying to use the cli. I got an error message saying it was deprecated and to use

globalprotect launch-ui

kind of obvious but could use a bit of documentation ?!

topic Can anyone tell me why I can't see the UI on Ubuntu ? in GlobalProtect Discussions

Can anyone tell me why I can't see the UI on Ubuntu ?

Re: Can anyone tell me why I can't see the UI on Ubuntu ?