topic Re: When a user is connected using Global Protect VPN and try login into the adobe acrobat pro-DC application, GP VPN kick out from the adobe program. in GlobalProtect Discussions

When a user is connected using Global Protect VPN and try login into the adobe acrobat pro-DC application, GP VPN kick out from the adobe program.

Pratik.Ghotkar — Sat, 08 May 2021 12:21:26 GMT

When a user is connected to Global Protect VPN and try login into the adobe acrobat pro-DC application,
GP VPN kick out from the adobe program.(Unable to login into the program)

it works normally (will give login when not using GP or normal internet), which means the user is able to login into the application when not connected Via GP VPN.

Re: When a user is connected using Global Protect VPN and try login into the adobe acrobat pro-DC application, GP VPN kick out from the adobe program.

BPry — Sun, 09 May 2021 09:01:12 GMT

@Pratik.Ghotkar,

Do you utilize decryption when users are connected to the VPN?

Re: When a user is connected using Global Protect VPN and try login into the adobe acrobat pro-DC application, GP VPN kick out from the adobe program.

Pratik.Ghotkar — Tue, 11 May 2021 09:19:55 GMT

no, we are not using any decryption.

Re: When a user is connected using Global Protect VPN and try login into the adobe acrobat pro-DC application, GP VPN kick out from the adobe program.

BPry — Tue, 11 May 2021 13:50:22 GMT

@Pratik.Ghotkar,

Okay, well decryption would have explained the behavior better because Adobe CC needs to have some manual exclusions setup. If you aren't using decryption however, really the only thing left is making sure that you are actually allowing traffic to pass properly.

Make sure that you have a rule logging your interzone denies, or override the interzone-default entry to log, and have someone try this again so it's logged in your traffic logs. Then make sure that you aren't seeing any related denied traffic between your GlobalProtect zone and your untrust zone for that host. Since you aren't decrypting the traffic, something is likely just being dropped during the Adobe CC authentication process.