topic Global Protect Upgrade Transparent Mode in GlobalProtect Discussions

Global Protect Upgrade Transparent Mode

Mohammed_Ali — Mon, 24 May 2021 13:37:52 GMT

Hey just having some issues with GP upgrade on transparent mode:

I have upgraded 3/4 individuals via transparent mode however one of them seems to be having an issue.

he seems to get a popup saying GP agent upgrade is in progress.

but the update never completes and the popup keeps popping up.

looking at the logs i can see that it says download file failed.

Cant see why, any ideas?

thanks

Re: Global Protect Upgrade Transparent Mode

BPry — Mon, 24 May 2021 13:46:56 GMT

@Mohammed_Ali,

This isn't an uncommon problem and I see it quite often (primarily on BYOD endpoints). The 5.2.6 upgrade actually addresses quite a few issues in that transparent upgrade process, and 5.2.5 before that also addressed some upgrade issues. I would just manually upgrade that one client, then see if you see better upgrade performance going forward with those fixes.