topic Global Protect Connection Issue in GlobalProtect Discussions

Global Protect Connection Issue

m_yaserkhan — Tue, 25 May 2021 15:34:55 GMT

Gents,

My scenario:

Currently: While I am in Canada, I can use Global Protect client to log in to my company portal without any issue. AFAIK, it ensures my IP range is within Canada.

Issue: I am travelling to different country. Now, if I use GP Client, it says "Connection Failed - the network connection is un-reachable or the gateway is unresponsive".

Temp Solution: I am using VPN client from different vendor, selecting Canada as VPN server destination to ensure I get IP from Canada range. Now, I am able to log into Portal of GP client but cannot have a "connected" vpn session. It is in continuous state of "Connecting". Perhaps, it is not accepting to build VPN connection over a VPN connection.

Is there any solution? Thanks in advance!

Re: Global Protect Connection Issue

BPry — Tue, 25 May 2021 15:38:45 GMT

@m_yaserkhan,

The solution would be to work with your IT/Security department to adjust the geolocation requirement for you while you are traveling. This is quite possibly something that they won't be willing to lift for you.

Re: Global Protect Connection Issue

m_yaserkhan — Tue, 25 May 2021 22:53:36 GMT

Is there not any workaround to disguise the geolocation requirment? What if I tether my laptop to modem (with VPN to Canada), do you think this can solve the issue? VPN client is provided to us from customer. Thanks... as it is killing my work.

Re: Global Protect Connection Issue

Mick_Ball — Wed, 26 May 2021 06:13:09 GMT

There are a few workarounds, vpn over vpn, vm console, ip/kvm, mobile tether etc. But you need to ask why this restriction is in place. If the company has this in place then i suggest you talk to them as @BPry suggested. You could be treading on thin ice here with your T’s & C’s both as an employee or support contractor.

Re: Global Protect Connection Issue

prakhar.rastogi1996 — Sat, 23 Nov 2024 01:02:50 GMT

Did you get any workaround for this?

I might loose my work because of the same issue.