topic Re: VPN Configured. Android devices can connect, GP-Windows NOT. in GlobalProtect Discussions

VPN Configured. Android devices can connect, GP-Windows NOT.

jlmudarra — Fri, 22 May 2020 12:00:34 GMT

Hello,

Here are rare trouble. I just configured a new VPN Portal and GlobalProtect inside PaloAlto 3220 FW. I can perfectly connect using Android devices without GP client (Direct on Android VPN config) but I can't connect using a windows machine with GlobalProtect Client.

Test made on Windows:

1.- I can connect to the Portal (Internet Browser) using the direct domain https://vpn.domain.com, insert credentials and I have the page with the GlobalProtect clients downloads. NO Certificate error, all ok.

2.- On the same windows machine (with GP installed), I insert the vpn.domain.com and the client starts trying to connect... ansk for my credentials and accept without errors... trying and trying... NO errors apearing...

3.- On the FW logs I can see the tries with my credentials ok, but no connections made.

With Android all working FINE...

Can anybody give me a hint to see what is happening?

thanks

JuanLuis

Re: VPN Configured. Android devices can connect, GP-Windows NOT.

GOC_Virtela — Fri, 22 May 2020 12:13:38 GMT

Try using different GP client version.

Re: VPN Configured. Android devices can connect, GP-Windows NOT.

JuanLuisMudarra — Tue, 26 May 2020 09:58:49 GMT

Tested with different versions 4.x and 5.x no results.

With the VPN client on Samsung I can connect, with GP in Windows not.

Rare things....

Thanks,.

Re: VPN Configured. Android devices can connect, GP-Windows NOT.

OwenFuller — Tue, 26 May 2020 14:11:34 GMT

Do you have a separate agent configs for your portal and gateway for each OS, or are you doing one with "any" OS?

If separate, does your portal agent config for Windows OS point include include the correct gateway(s) in the External tab?

Re: VPN Configured. Android devices can connect, GP-Windows NOT.

JuanLuisMudarra — Wed, 27 May 2020 10:06:47 GMT

Hello and Thanks,

My configuration is for all the OS, No config for specific OS:

JuanLuis

Re: VPN Configured. Android devices can connect, GP-Windows NOT.

JuanLuisMudarra — Wed, 27 May 2020 10:29:13 GMT

SOLVED!!

Was a misconfiguration from me. I wrote incorrectly the external gateway name... Just was missing a "n" on the name".

Sorry about that to all the people that tried to help me.

Regards

JuanLuis