topic Re: Blank page on internet explorer when opening email links in GlobalProtect Discussions

Blank page on internet explorer when opening email links

MartinE — Tue, 06 Jul 2021 09:15:31 GMT

I have a few users reporting problems with opening some web pages in internet explorer (IE) when connected to GlobalProtect. Clicking on the email link simply opens up a blank page in IE. When the same link is pasted in Chrome, it works OK.

When using Cisco AnyConnect, the problem with IE does not occur and email links open as normal.

Has anyone seen a similar issue? Any suggestions of a possible fix?

Re: Blank page on internet explorer when opening email links

BPry — Tue, 06 Jul 2021 13:12:35 GMT

@MartinE,

Have you taken a look at your traffic logs on the firewall and verified that the associated traffic is actually being allowed? Verify that you have something setup to log traffic that isn't hitting an allow entry or override the interzone-default entry temporarily to ensure you are seeing all of the traffic.

Re: Blank page on internet explorer when opening email links

MartinE — Tue, 06 Jul 2021 13:33:33 GMT

Yea...I've double-checked that the traffic is being allowed through. Also, when the same link is pasted in Chrome, it works fine.