topic Re: Global Protect Not Installing Virtual Network Driver in GlobalProtect Discussions

Global Protect Not Installing Virtual Network Driver

Breathless — Thu, 22 Jul 2021 20:15:03 GMT

Host OS is Windows 10 Pro ARM Build 21354

Global Protect 64-Bit Windows 10 v 5.2.1-9

Installation appears to be successful, but GP fails to connect to portal.

An Intel install shows a PAN GP Virtual Ethernet driver install under Network adapters in Device Manager

This driver does not appear in the ARM install.

Similarly, the Intel install has pangpd.sys located in C:\Windows\System32\drivers\

There is no driver the drivers folder in the ARM install

Any thoughts on a resolution?

Thanks!

Re: Global Protect Not Installing Virtual Network Driver

BPry — Thu, 22 Jul 2021 21:12:36 GMT

@Breathless,

GlobalProtect doesn't currently support ARM if you are trying to use the full client; you would need to utilize the Windows 10 UWP available on the Windows Store instead of the full client.

Re: Global Protect Not Installing Virtual Network Driver

Breathless — Thu, 22 Jul 2021 22:53:55 GMT

Thank you for the response. I will obtain from the MS store.

Re: Global Protect Not Installing Virtual Network Driver

jamesjack — Mon, 27 Dec 2021 17:15:25 GMT

Stop WMI servicesby running services.msc. services.msc Windows Management Instrumentation(WMI).
Delete the files under C:\Windows\System32\wbem\Repository
Open regeditGo to HKEY_LOCAL_MACHINE> Software and HKEY_CURRENT_USER> Software. Uninstall the Palo Alto Networks folder.
If the same folder is present in a different user's HKEY_USERS, remove it.
GlobalProtect "features and programs" must be removed from Windows.
Check that the virtual adapter isn't included in the Network adapter settings.
Reboot the computer.
Reinstall GlobalProtect using admin privileges
Verify that the WMI service is running.

-admin :As per my analysis this will help you a lot.

Re: Global Protect Not Installing Virtual Network Driver

Breathless — Fri, 30 Jul 2021 16:17:06 GMT

I have reached out to vendor about supporting the UWP version of Global Connect as any other suggestions to get the non-UWP to properly install on Windows 10 ARM have failed.

The vendor seems hesitant if not unwilling to "offically" support the UWP version.

Can anyone share what is involved?

Does it require significant effort to support in terms of configurration or is it trivial?

Are there any any other security concerns using the UWP version that should be considered?