topic Re: Local network unable reconnect when disconnect from GP in GlobalProtect Discussions

Local network unable reconnect when disconnect from GP

weilun — Thu, 28 May 2020 09:08:27 GMT

Hi all expert,

Would like to know why whenever I disconnect my GlobalProtect and my local network (wifi or Ethernet) will not auto reconnect.

Is there anything need to configure on client or remote gateway?

My GP version is 5.0.4-16

Thanks in advance.

Re: Local network unable reconnect when disconnect from GP

OwenFuller — Fri, 29 May 2020 14:13:16 GMT

We had this issue last fall when using the "Enforce GlobalProtect for Network Access" setting in the portal agent configuration using version 5.0.4. The user would disconnect, and was unable to reconnect unless they disabled the GP agent or rebeooted. Packet capture seemed to indicate that DHCP was blocked. It resolved for us when we upgraded to version 5.0.5. I would suggest upgrading to that, or to the preferred version of the client (currently 5.0.9) which can be found here: https://live.paloaltonetworks.com/t5/Customer-Resources/Support-PAN-OS-Software-Release-Guidance/ta-p/258304

Re: Local network unable reconnect when disconnect from GP

OwenFuller — Fri, 29 May 2020 20:40:18 GMT

One additional caveat I found while talking w/ my coworker was that we traced the issue to a combination of GP version 5.0.4 and our Wireshark installations, which included npcap version 0.9x with legacy loopback support enabled. If you cannot upgrade GP to a newer version, you might see if the Wireshark/npcap issue applies. You can uninstall npcap, and re-install Wireshark without selecting the legacy loopback support.

Re: Local network unable reconnect when disconnect from GP

weilun — Tue, 02 Jun 2020 02:33:43 GMT

Hi Owen,

Thanks for the help, after the simple upgrade to 5.1.1, the issues resolve immediately,

once again, thanks for the help to resolve this big annoying issue