topic Re: Single Portal with Multiple Gateway without GSLB | What happen when the Portal is down ? in GlobalProtect Discussions

Single Portal with Multiple Gateway without GSLB | What happen when the Portal is down ?

Adam_Kalabadzi — Wed, 28 Jul 2021 12:53:41 GMT

Hi Folks,

I have PaloaltoFirewall on DC and DRC, and we are going to configure GlobalProtect for SSLVPN.

I understand that we can configure multiple gateway on the Portal, so that when one gateway is down it can failover to the next available gateway.

Let say i configure the Paloalto on DC as the Portal. And the Gateway consist of Paloalto DC (highest Priority) and DRC (as a backup).

Q1 : The IP address which we should publish to the user to connect is the IP Address of the Portal right ?

Q2 : Then the portal will push 2 Gateway information to the user. They will automatically connect to gateway DC. Then what will happen on the user side when the users is connected to the gateway DC, and suddenly the gateway DC down which means the Portal is down as well

Q3 : What will happen, when the paloalto DC is down, and there is a user trying to connecting his globalprotect client ?

Q4 : Is there any way to make the VPN service still availbale for the user when the Portal is down, without GSLB ? whitout user interferency to change ip / something on their GP agent ?

Thanks fo all the answer

Re: Single Portal with Multiple Gateway without GSLB | What happen when the Portal is down ?

Mick_Ball — Wed, 28 Jul 2021 17:01:42 GMT

I have no idea what DC or GSLB stands for...

anyhows,,, you are correct in that you only give the portal address to users.

and yes the portal will offer 2 gateways and if you have not set priorities on the gateways then the user will connect to the gateway that responds quickest... if the portal then becomes unavailable the GP client will used a cached copy of the portal settings on every connection until the portal is available but the user needs to connect at least once to cache the portal config.

if the user looses connection to its gateway the it will refresh the portal connection and then connect to the other gateway if one of them is still down, hope that helps...

Re: Single Portal with Multiple Gateway without GSLB | What happen when the Portal is down ?

Adam_Kalabadzi — Thu, 29 Jul 2021 01:14:28 GMT

Hi @Mick_Ball

Thanks, that answered my questions.

Regarding the cache copy of portal settings, in what condition the cache will be removed from the client ?

Re: Single Portal with Multiple Gateway without GSLB | What happen when the Portal is down ?

Mick_Ball — Thu, 29 Jul 2021 05:51:16 GMT

There is no time limit on cached portal, it will remain unless overwritten by a newer portal connection or client uninstall,

the only issue with cached portals is if you change any app/auth/gateway etc settings and need to get this out to users.... you can of course replicate portals to other palos for additional resilience... we do this at 2 main sites for when we know a particular site will be down for any reason...

Re: Single Portal with Multiple Gateway without GSLB | What happen when the Portal is down ?

Adam_Kalabadzi — Thu, 29 Jul 2021 16:19:48 GMT

Well noted.

Yes, i am thinking about that as well, to replicate the portal to other palo.

Well, Thanks @Mick_Ball