topic Re: Not able to acess site through vpn global protect in GlobalProtect Discussions

Not able to acess site through vpn global protect

FarhanKoujalgi — Tue, 17 Aug 2021 10:40:28 GMT

Hey team one of my Clients has an issue accessing one site from VPN they are able to access the webserver through LAN but not from Global protect.

As I see the traffic logs are not showing for that particular source and destination also another webserver with the same subnet has access through GP. and getting logs but not getting logs for that particular webserver that are not able to access. the logs play important role in troubleshooting.

Please need some help.

Re: Not able to acess site through vpn global protect

Mick_Ball — Wed, 18 Aug 2021 06:38:15 GMT

For diagnostics i would add a policy with source GP, destination webserver, deny... and log session start. You will then see if the webserver requests are reaching the firewall.

Can you confirm the security policy that allows traffic to the other webserver.

Re: Not able to acess site through vpn global protect

FarhanKoujalgi — Wed, 18 Aug 2021 11:34:54 GMT

@Mick_Ball Thank you for the solution

The issue is resolve the webserver IP is not added at the access route in Global protect.