topic Re: GlobalProtect login disables keyboard shortcuts for software in Adobe cloud in GlobalProtect Discussions

GlobalProtect login disables keyboard shortcuts for software in Adobe cloud

maddzz — Fri, 05 Mar 2021 08:04:18 GMT

Hi,

I have been trying for a number of days to work out why my keyboard shortcuts for Adobe cloud no longer work. It seems Adobe products work fine until I log in to GlobalProtect and after that they fail.

These are essential for my work and I am desperate for a solution. Would anyone be able to help me please?

Many thanks,

Sam

Re: GlobalProtect login disables keyboard shortcuts for software in Adobe cloud

S.Cantwell — Tue, 09 Mar 2021 00:54:51 GMT

I think you will need to dig deeper into the logs.

When you try a shortcut and it fails, what does your traffic, threat, url, data filtering logs show?

It could be that there are AppIDs that are being identified that are not allowing the traffic.

We need more info from you.

Re: GlobalProtect login disables keyboard shortcuts for software in Adobe cloud

Krineshs — Wed, 18 Aug 2021 02:53:23 GMT

Hey, did you ever find a solution to this? i'm experiencing the same issue

Re: GlobalProtect login disables keyboard shortcuts for software in Adobe cloud

maddzz — Wed, 18 Aug 2021 08:03:37 GMT

Hi,

It is working now, but I don't know how it got fixed for me. I believe the latest version of Global Protect was installed as a fix. Im sorry I can't help further.

Thanks

Re: GlobalProtect login disables keyboard shortcuts for software in Adobe cloud

maddzz — Wed, 18 Aug 2021 08:30:32 GMT

Actually, I now have a detailed solution for you:

1. Open Library (NOT alt-Library)
2. Navigate to Preferences
3. Identify com.paloaltonetworks.GlobalProtect.settings.plist
4. Copy to Desktop
5. Open With TextEdit
6. Enter new key string at end of existing key strings
<key>default-browser</key>
<string>yes</string>
7. Save
8. Copy .plist back into Preferences, replace existing and authenticate
6. Disconnect Global Protect and reconnect
7. If that doesn't fix it straightaway, then reboot