topic Re: Prelogon PC not showing in Gateway Remote Users in GlobalProtect Discussions

Prelogon PC not showing in Gateway Remote Users

KarlVallis — Fri, 08 May 2020 17:22:29 GMT

I'm trying to set-up GlobalProtect PreLogon using this guide: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEYCA0

It only seems to be working if I logon to the PC and sign in with an account. If I logout the connection is maintained, and if I reboot connection is restored. The gateway remote users shows the named user account.

If I clear the account information the PC reports GP as disconnected at the logon screen, and nothing is showing in gateway remote users. The system logs shows that pre-logon authentication happened though.

Has anyone encountered this before?

Running off PANOS 9.0.6

Thanks

Re: Prelogon PC not showing in Gateway Remote Users

sahmed — Mon, 08 Jun 2020 22:56:09 GMT

Hi KarlVallis,

I would suggest open a Support Ticket and provide the collected GP Log zip file with the timestamp of the issue.

Regards,
Salman

Re: Prelogon PC not showing in Gateway Remote Users

MP18 — Wed, 01 Jul 2020 02:55:49 GMT

@KarlVallis

We have GP pre logon working fine.

Did you create cert on the PA for end devices like PC?

This Cert need to be exported to all the computers under personal certificates.