topic Re: Clearing GlobalProtect Cookies in GlobalProtect Discussions

Clearing GlobalProtect Cookies

catalan — Mon, 05 Oct 2020 19:17:28 GMT

Is there any simple way to clear GlobalProtect authentication cookies on an endpoint other than uninstalling the client, rebooting and reinstalling?

For troubleshooting some connection issues, I need to show what happens when the cookie doesn't exist. However, the cookies have a lifetime of 7 days so I have to uninstall/reinstall the application to get the behaviour that happens when no cookie is available.

Re: Clearing GlobalProtect Cookies

MP18 — Tue, 06 Oct 2020 04:20:26 GMT

@catalan

For Windows, user related cookies are stored in:

C:\Users\%Username%\AppData\Local\Palo Alto Networks\GlobalProtect\

filenames have this format:

PanPUAC_17c2deb6776739fbe2e40a988c921b8.dat

For pre-logon cookies (not tied to a particular user, but to a machine), cookies can be found in:

C:\Program Files\Palo Alto Networks\GlobalProtect\

filenames have this format:

PanPPAC_811c13bcd3d719c3cdf84fac1ceab29.dat

Regards

Re: Clearing GlobalProtect Cookies

ice-quake — Mon, 20 Sep 2021 19:56:49 GMT

This procedure doesn't work for me for some reason. What's interesting is the GP client displays the "connection failed, no network connectivity message" after the .dat files are deleted and the device rebooted, but the agent still establishes a GP connection/tunnel. Seems buggy. GP version 5.2.4 and 5.2.7.

Re: Clearing GlobalProtect Cookies

MP18 — Wed, 22 Sep 2021 15:14:54 GMT

@ice-quake

I will recommend GP 5.2.8.

Regards

Mahesh

Re: Clearing GlobalProtect Cookies

fmohit — Sat, 18 Jan 2025 17:34:44 GMT

For MacOS

`/Users/$USER/Library/Application Support/PaloAltoNetworks/GlobalProtect/`

`/Library/Application Support/PaloAltoNetworks/GlobalProtect/`

For Linux
`~/.GlobalProtect/ /opt/paloaltonetworks/globalprotect/`

Re: Clearing GlobalProtect Cookies

M.Falk310364 — Thu, 11 Sep 2025 07:30:54 GMT

You can also use:

del /F /Q "%LOCALAPPDATA%\Palo Alto Networks\GlobalProtect\*.dat"

or Powershell:

$Verzeichnis = "$env:LOCALAPPDATA\Palo Alto Networks\GlobalProtect"
Get-ChildItem -Path $Verzeichnis -Filter *.dat -File | Remove-Item -Force

topic Re: Clearing GlobalProtect Cookies in GlobalProtect Discussions

Clearing GlobalProtect Cookies

Re: Clearing GlobalProtect Cookies

Re: Clearing GlobalProtect Cookies

Re: Clearing GlobalProtect Cookies

Re: Clearing GlobalProtect Cookies

/Users/$USER/Library/Application Support/PaloAltoNetworks/GlobalProtect/

/Library/Application Support/PaloAltoNetworks/GlobalProtect/For Linux~/.GlobalProtect/ /opt/paloaltonetworks/globalprotect/

Re: Clearing GlobalProtect Cookies

`/Users/$USER/Library/Application Support/PaloAltoNetworks/GlobalProtect/`

`/Library/Application Support/PaloAltoNetworks/GlobalProtect/`

For Linux
`~/.GlobalProtect/ /opt/paloaltonetworks/globalprotect/`