topic Re: Gateway WAN-IP Could not connect to the gateway. Please contact your IT in GlobalProtect Discussions

Gateway WAN-IP Could not connect to the gateway. Please contact your IT adm

andreamaro — Wed, 06 May 2020 14:40:05 GMT

Hi community,

I recently got a problem but I can't find the cause of it. In GlobalProtect the following error message was displayed:
WAN-IP gateway Could not connect to the gateway. Please contact your IT administrator.

It's normal now, but what could have happened?

Re: Gateway WAN-IP Could not connect to the gateway. Please contact your IT

tcleghorn — Tue, 09 Jun 2020 17:15:45 GMT

In this case, WAN-IP is the Name of the Gateway that the GP Client was trying to connect to.

There can be problems when there is a proxy on the local (GP Client) network.

If others were having the same issue at the same time, that would indicate the Gateway was unreachable (maybe ISP down, a bad security policy dropping TCP 443/UDP 4501 connections to the Gateway, etc.)