topic Re: Globalprotect mobile clients unable to resolve DNS in GlobalProtect Discussions

Globalprotect mobile clients unable to resolve DNS

JonathanLauw — Fri, 24 Sep 2021 21:13:24 GMT

Is there a way to restart the Globalprotect module? PC and Mac users on Globalprotect are unaffected, its only on mobile devices.

This suddenly stopped working this morning. I even tried manually setting the DNS in the VPN profile to our internal DNS but is still not resolving. This is happening to all clients starting this morning.

Re: Globalprotect mobile clients unable to resolve DNS

BPry — Sun, 26 Sep 2021 03:36:17 GMT

@JonathanLauw,

You can attempt to restart the sslvpn-web-server process with the command debug software restart process sslvpn-web-server and give that a go. Generally speaking though I wouldn't recommend that if your PC and Mac users are working properly, and I'm not sure it would actually fix this particular problem.

If you have an HA pair I would recommend simply failing over the traffic to the passive member and seeing if that resolves the issue. Otherwise I would start planning a time to restart the box.

Re: Globalprotect mobile clients unable to resolve DNS

JonathanLauw — Fri, 01 Oct 2021 20:07:20 GMT

Havent tried doing the sslvpn-web-server reset, however we performed a failover to the HA pair and the issue is still occurring so I assume we should restart both boxes at some point.