https://live.paloaltonetworks.com/t5/globalprotect-discussions/remote-initiation-of-global-protect-logs/m-p/443088#M1925 <P>About that I don't know but you can see from the gateway the latency on 9.1 and newer and agent 5.1 and newer:</P> <P>&nbsp;</P> <P><A href="https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-new-features/new-features-released-in-gp-app/globalprotect-gateway-latency-reporting.html" target="_blank" rel="noopener">https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-new-features/new-features-released-in-gp-app/globalprotect-gateway-latency-reporting.html</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Also just ask them to generate log file and provide it to you as it is not complex:</P> <P>&nbsp;</P> <P><A href="https://docs.paloaltonetworks.com/globalprotect/9-0/globalprotect-admin/certifications/troubleshoot-fips-cc-mode/view-and-collect-globalprotect-logs.html" target="_blank" rel="noopener">https://docs.paloaltonetworks.com/globalprotect/9-0/globalprotect-admin/certifications/troubleshoot-fips-cc-mode/view-and-collect-globalprotect-logs.html</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Other helpfull articles:</P> <P>&nbsp;</P> <P><A href="https://live.paloaltonetworks.com/t5/blogs/troubleshoot-performance-related-to-globalprotect/ba-p/317290" target="_blank" rel="noopener">https://live.paloaltonetworks.com/t5/blogs/troubleshoot-performance-related-to-globalprotect/ba-p/317290</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS" target="_blank" rel="noopener">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><A href="https://live.paloaltonetworks.com/t5/general-topics/knowledge-sharing-globalprotect-troubleshooting-investgation/m-p/415420#M93255" target="_blank">https://live.paloaltonetworks.com/t5/general-topics/knowledge-sharing-globalprotect-troubleshooting-investgation/m-p/415420#M93255</A></P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 23 Oct 2021 10:01:43 GMT nikoolayy1 2021-10-23T10:01:43Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/remote-initiation-of-global-protect-logs/m-p/442397#M1912 <P>I have some GP users who like to complain about their GP connection but with whom are&nbsp;</P><P>difficult to book troubleshooting time. Could there be any way to remotely collect details</P><P>of their GP session without having to tell them how to initiate a log capture or remoting</P><P>into their machine? Perhaps something could be pushed to their laptop via&nbsp;</P><P>Azure Autopilot? Any thought appreciated.</P> Thu, 21 Oct 2021 01:55:15 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/remote-initiation-of-global-protect-logs/m-p/442397#M1912 MichaelMedwid 2021-10-21T01:55:15Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/remote-initiation-of-global-protect-logs/m-p/443088#M1925 <P>About that I don't know but you can see from the gateway the latency on 9.1 and newer and agent 5.1 and newer:</P> <P>&nbsp;</P> <P><A href="https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-new-features/new-features-released-in-gp-app/globalprotect-gateway-latency-reporting.html" target="_blank" rel="noopener">https://docs.paloaltonetworks.com/globalprotect/5-1/globalprotect-app-new-features/new-features-released-in-gp-app/globalprotect-gateway-latency-reporting.html</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Also just ask them to generate log file and provide it to you as it is not complex:</P> <P>&nbsp;</P> <P><A href="https://docs.paloaltonetworks.com/globalprotect/9-0/globalprotect-admin/certifications/troubleshoot-fips-cc-mode/view-and-collect-globalprotect-logs.html" target="_blank" rel="noopener">https://docs.paloaltonetworks.com/globalprotect/9-0/globalprotect-admin/certifications/troubleshoot-fips-cc-mode/view-and-collect-globalprotect-logs.html</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Other helpfull articles:</P> <P>&nbsp;</P> <P><A href="https://live.paloaltonetworks.com/t5/blogs/troubleshoot-performance-related-to-globalprotect/ba-p/317290" target="_blank" rel="noopener">https://live.paloaltonetworks.com/t5/blogs/troubleshoot-performance-related-to-globalprotect/ba-p/317290</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS" target="_blank" rel="noopener">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><A href="https://live.paloaltonetworks.com/t5/general-topics/knowledge-sharing-globalprotect-troubleshooting-investgation/m-p/415420#M93255" target="_blank">https://live.paloaltonetworks.com/t5/general-topics/knowledge-sharing-globalprotect-troubleshooting-investgation/m-p/415420#M93255</A></P> <P>&nbsp;</P> <P>&nbsp;</P> Sat, 23 Oct 2021 10:01:43 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/remote-initiation-of-global-protect-logs/m-p/443088#M1925 nikoolayy1 2021-10-23T10:01:43Z