topic Re: GlobalProtect Uninstall Issue in GlobalProtect Discussions

GlobalProtect Uninstall Issue

JackieF61 — Thu, 14 Oct 2021 12:53:04 GMT

We have a user who cannot connect to VPN. When trying to uninstall the app we get the message that another account on the computer uses it and are prevented from uninstalling. No one else is logged into the machine. I tried disabling it and enabling it , logging out username , deleting and adding back the VPN portal address. Made sure she could connect online at to our vpn download site. Downloaded new instance of Global protect at least 5 times and each time it would not repair. When trying to remove it it was saying can't remove it because another account may be using it, when I attempted to repair it ,it stated that the repair stopped even before it really started.

Any suggestions?

Re: GlobalProtect Uninstall Issue

OtakarKlier — Thu, 14 Oct 2021 20:20:02 GMT

Hello,

Have you tried to remove it via safe mode?

Just a thought.

Regards,

Re: GlobalProtect Uninstall Issue

BPry — Fri, 15 Oct 2021 02:41:44 GMT

@JackieF61,

Safe mode as @OtakarKlier mentioned would be what I would do, but it could be harder to walk a user through assuming that you don't have direct access to the machine. I'd also verify that the user is operating on a fresh restart and that you aren't showing any other disconnected users via Task Manager.