topic Re: Unable to access Youtube,com while using GlobalProtect vpn in GlobalProtect Discussions

Unable to access Youtube,com while using GlobalProtect vpn

Ather-Zaidi — Wed, 03 Nov 2021 16:30:07 GMT

Dear All,

I am using split tunnel in our GlobalProtect vpn and have excluded youtube.com. It was working fine but our users are unable to access youtube while on vpn for a few weeks now.

Below Errors:

This site can’t be reached

The web page at https://youtube.com/ might be temporarily down or it may have moved permanently to a new web address.

Re: Unable to access Youtube,com while using GlobalProtect vpn

alowther_chatham — Wed, 03 Nov 2021 18:36:34 GMT

What version of GlobalProtect are you using? Does this affect all users all the time?

My users have experienced this problem intermittently. Here is a post I made with more details https://live.paloaltonetworks.com/t5/general-topics/globalprotect-split-tunnel-some-clients-get-invalid-address/m-p/324615

The "solution" to my problem has been to have the user reboot, or restart the PanGPS Service if they have rights. Afterwards, everything works again.

I am hoping the newer versions of GlobalProtect have fixed the problem but have not been able to test that. For example, the 5.2.4 release notes included this note

GPC-11805

Fixed an intermittent issue where, when split tunnel was configured
based on the destination domain and application, users were not
allowed access to specific fully qualified domain names after changing
the network.

Re: Unable to access Youtube,com while using GlobalProtect vpn

Ather-Zaidi — Thu, 04 Nov 2021 13:55:16 GMT

Dear Chatham,

Restarting PanGPS from windows task manager worked for me.

I will try the same with other users and update here.

Thank you very much,

Re: Unable to access Youtube,com while using GlobalProtect vpn

Ather-Zaidi — Thu, 04 Nov 2021 13:59:28 GMT

Sorry but it's not playing videos and giving below errors:

Connect to the internet

You're offline

We are using GlobalProtect version 5.2.6-87 on our machines, I will upgrade to the newer version to see if it starts working.

Re: Unable to access Youtube,com while using GlobalProtect vpn

S_Williams901 — Thu, 02 May 2024 17:19:48 GMT

Split tunneling does not work well with global protect I have noticed. I can't get it to work either.