topic Re: Wifi connection in GlobalProtect Discussions

Wifi connection

codadilupo — Sun, 07 Nov 2021 12:09:09 GMT

Good morning,
I have a problem with GlobalProtect, the vpn used by the company where I work for the connection from home. I connect the PC to the home 
wi-fi and I can surf the internet normally, but when I try to connect the vpn it replies that GlobalProtect considers the network untrusted and 
does not connect, if instead I connect the PC to the smartphone router it connects immediately. Do I need to change some parameters of the modem 
with which I connect to the home wi-fi?
Thanks for your help.
Luigi.

Re: Wifi connection

BPry — Sun, 07 Nov 2021 15:02:29 GMT

@codadilupo,

That error would indicate that something on your wireless network is intercepting the traffic to GlobalProtect and messing with the certificate being presented to the agent. If you hit the portal address from your web browser do you get a certificate error?

Re: Wifi connection

Dalidali — Sun, 07 Nov 2021 20:05:57 GMT

Hu, please check global protect logs from system.

Follow below link to collect global protect logs

https://docs.paloaltonetworks.com/globalprotect/9-0/globalprotect-admin/certifications/troubleshoot-fips-cc-mode/view-and-collect-globalprotect-logs.html

Re: Wifi connection

codadilupo — Mon, 08 Nov 2021 08:06:43 GMT

Hi,

if i contact my company from the browser i don't get any certificate error.