topic Re: Global Protect Licensing issue in GlobalProtect Discussions

Global Protect Licensing issue

CliveG — Wed, 17 Jun 2020 10:16:58 GMT

Hi,

We use Global Protect to access certain portals. For our usage we did not require a license according PA Licensing Docs. However, to solve an issue, a couple of months ago someone installed a "free" License and that expired yesterday.

We now have a problem where we cannot access portals through the VPN because we need to get the 5250 back to the state of not requiring a license (due to the full, free one being installed).

Does anyone know of a way that we can get the 5250 back to condition where it does not recognise a license was installed?

Or:

A way of installing another free license to ensure we can at least get the gateway back up again?

Any help would be greatly appreciated.

Re: Global Protect Licensing issue

Mick_Ball — Wed, 17 Jun 2020 14:23:44 GMT

did you not take a snapshot... perhaps look in device, setup, operations to see if you have an earlier autosave.

here is cli to remove licenses, not sure if it will help,,,

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldmCAC

Re: Global Protect Licensing issue

jdelio — Thu, 18 Jun 2020 16:40:22 GMT

Sorry to butt in, but I need to contact @Mick_Ball I have something LIVEcommunity related that I need to talk with you about. Please contact me - jdelio@paloaltonetworks.com Thanks!