Global Protect unresponsive, clicking connect button does nothing

Ryan_Schuetter — Wed, 08 Dec 2021 19:26:16 GMT

I have several clients that their Global protect (5.2.9) does nothing when they click the connect button. This behavior began with the retirement of Sophos AV. Reinstalling Sophos makes it work again however. Our organization is in the process of retiring Sophos for another AV product. This only affects some machines, most continue to work after uninstalling Sophos.

I have tried to reinstall GP. In the client logs I see this repeated

(P10960-T6260)Info ( 202): 12/06/21 08:03:26:635 New Connection(127.0.0.1:56917) with socket(952)
(P10960-T6260)Debug( 349): 12/06/21 08:03:26:636 Socket is connected by C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
(P10960-T6260)Info ( 376): 12/06/21 08:03:43:280 EVP_DecryptFinal_ex failed
(P10960-T6260)Error( 440): 12/06/21 08:03:43:280 Failed to decrypt data
(P10960-T6260)Info ( 219): 12/06/21 08:03:43:280 Error processing receive data from client
(P10960-T6260)Info ( 228): 12/06/21 08:03:43:280 close client socket
(P10960-T6260)Info ( 202): 12/06/21 08:03:48:280 New Connection(127.0.0.1:56919) with socket(1360)
(P10960-T6260)Debug( 349): 12/06/21 08:03:48:281 Socket is connected by C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
(P10960-T6260)Info ( 376): 12/06/21 08:04:11:065 EVP_DecryptFinal_ex failed
(P10960-T6260)Error( 440): 12/06/21 08:04:11:065 Failed to decrypt data
(P10960-T6260)Info ( 219): 12/06/21 08:04:11:065 Error processing receive data from client
(P10960-T6260)Info ( 228): 12/06/21 08:04:11:065 close client socket
(P10960-T6260)Info ( 202): 12/06/21 08:04:16:066 New Connection(127.0.0.1:56921) with socket(972)
(P10960-T6260)Debug( 349): 12/06/21 08:04:16:066 Socket is connected by C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
(P10960-T6260)Info ( 376): 12/06/21 08:04:31:596 EVP_DecryptFinal_ex failed
(P10960-T6260)Error( 440): 12/06/21 08:04:31:596 Failed to decrypt data
(P10960-T6260)Info ( 219): 12/06/21 08:04:31:596 Error processing receive data from client
(P10960-T6260)Info ( 228): 12/06/21 08:04:31:596 close client socket

topic Global Protect unresponsive, clicking connect button does nothing in GlobalProtect Discussions

Global Protect unresponsive, clicking connect button does nothing