topic macOS Big Sur 11.6.2 - Global Protect 5.2.8-23 - Connected but no internet coming through in GlobalProtect Discussions

macOS Big Sur 11.6.2 - Global Protect 5.2.8-23 - Connected but no internet coming through

alberaru — Thu, 16 Dec 2021 19:49:44 GMT

Hello all,

I received from work a MacBook Pro with macOS Big Sur 11.6.2, I've installed the GlobalProtect 5.2.8-23 which is the only one that I had access to, and it seems like whenever I connect the GP, the connection is successful but there is no Internet Connection.

As soon as I disconnect the GP, everything is working.

I searched on the live community and it seems to be something related to the HIP logs or something like that.

Is there a workaround for this or something that I can do, to connect the GP and to work?

Much appreciated all the help!!

Alex

Re: macOS Big Sur 11.6.2 - Global Protect 5.2.8-23 - Connected but no internet coming through

nikoolayy1 — Thu, 13 Jan 2022 10:29:29 GMT

You need to review your logs and security rules and if VPN tunnel is in a detected VPN Zone then you need to check if your security rules allow traffic from this VPN zone to internet:

Create Interfaces and Zones for GlobalProtect (paloaltonetworks.com)

You may also review the packet capture drop logs etc.:

LIVEcommunity - Knowledge sharing: Palo Alto checking for drops (rejects ,discards), slowness (latency) and counters using captures, global counters, flow basic etc. - LIVEcommunity - 402102 (paloaltonetworks.com)

For globalprotect investigation if needed:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNHCA0