topic Re: When attempting to log-in to GlobalProtect, a user will hit the enter key and the the username/password disappear. They have to physically click l in GlobalProtect Discussions

When attempting to log-in to GlobalProtect, a user will hit the enter key and the the username/password disappear. They have to physically click login

equiknox — Fri, 21 Jan 2022 14:22:43 GMT

Hello,

As the title says: when attempting to log-in to GlobalProtect, a user will hit the enter key and the the username/password disappear. They have to physically click login and it'll work. We leverage DUO authentication as well but it only acts like this for GlobalProtect signon. I'm curious if this is a bug or if there is some sort of regedit we could apply

GP Version: 5.2.10-6

Windows 10 x64bit

Re: When attempting to log-in to GlobalProtect, a user will hit the enter key and the the username/password disappear. They have to physically click l

nikoolayy1 — Mon, 24 Jan 2022 09:30:34 GMT

Check for known issues and that you are not using Single sign on:

GlobalProtect App 5.2 Known Issues (paloaltonetworks.com)

Solved: LIVEcommunity - GlobalProtect client issues with Windows Hello login - Windows 10 - LIVEcommunity - 194772 (paloaltonetworks.com)

Also check your PanGPS and PanGPA logs:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClRlCAK

Re: When attempting to log-in to GlobalProtect, a user will hit the enter key and the the username/password disappear. They have to physically click l

AndrewGorman — Mon, 24 Jan 2022 15:41:19 GMT

We've noticed the same issue since upgrading to 5.2.10-6. The situation was quite confusing at first, until we saw your post and had users carefully take note of how they were proceeding from the username/password page. We also use DUO authentication, but like you have only noticed issues with the GP username/pswd page, not the DUO auth page.

Re: When attempting to log-in to GlobalProtect, a user will hit the enter key and the the username/password disappear. They have to physically click l

Bryan-UMB — Thu, 28 Apr 2022 15:13:14 GMT

We are basically seeing the same thing with 5.2.11. We are using Shibboleth and DUO for authentication. When a user types in their credentials for the shib authentication and hit enter they get the generic shib error about possibly hitting the back button. If the user clicks on the "Login" button instead of hitting the enter key authentication works and they are presented with their MFA challenge.