topic Re: Multiple versions needed to access different portals in GlobalProtect Discussions

Multiple versions needed to access different portals

ControlMan — Fri, 28 Jan 2022 17:21:50 GMT

We are a service company that needs to access various customer sites. Several of our customers use Palo Alto Global Protect, but not all of them are up to date, and we have to use several different versions of the Global Protect "client" software (note sure if that's the term to use) to access these various sites. As a service company, we are not in a position to dictate to our customers that hey must update their VPN software. Is there a way that a SINGLE version of the "client" can access all the various and out-dated versions of Global Protect we encounter?

Re: Multiple versions needed to access different portals

VinayVRTX — Fri, 28 Jan 2022 20:29:47 GMT

I have same question, we have Mac's needs to run on 5.2.10 and windows 5.28- But when activate 5.2.8 , It asking Mac user to downgrade to the preferred version.

Re: Multiple versions needed to access different portals

ControlMan — Fri, 28 Jan 2022 20:51:50 GMT

Re: Multiple versions needed to access different portals

OtakarKlier — Mon, 31 Jan 2022 21:18:56 GMT

Hello,

As a service company, you can recommend they upgrade and use the release notes as a reason why. What about site to site VPN tunnels? I know this might not work in many cases but worth a try. Perhaps allow only the secure remote control software from your main IP's to the client sites?

Just some thoughts around the problem.

Regards,

Re: Multiple versions needed to access different portals

ControlMan — Tue, 01 Feb 2022 14:15:57 GMT

This sounds like a solution, but I need more information on how to implement this. So far, anytime I try to install a different version of Palo Alto Global Protect, I get an error message that states I have to uninstall the other version and re-install. How do I create multiple versions on the same PC?

Re: Multiple versions needed to access different portals

ControlMan — Tue, 01 Feb 2022 14:17:36 GMT

Yeah, we recommend, but the customer makes the final call on how to secure their own network, and most choose their own path regardless of what we suggest.

Re: Multiple versions needed to access different portals

a.jones — Tue, 01 Feb 2022 14:20:30 GMT

I set a common practice for my customers to set the "Allow Users to Upgrade GlobalProtect App" to disable in the portal agent until they are going through an upgrade process of the client. That way the upgrade/downgrade popups do not appear.

Re: Multiple versions needed to access different portals

ControlMan — Fri, 04 Feb 2022 14:25:05 GMT

Just a thought, and it's a bit beyond my personal abilities, but has anyone tried partitioning their hard drive and installing the various versions on different partitions? Does that even make sense?

Re: Multiple versions needed to access different portals

CaptOnH2O — Thu, 09 Nov 2023 20:40:23 GMT

Did you find a solution to this?

I'm looking for settings to apply, otherwise will create VMs for the different app versions.

Re: Multiple versions needed to access different portals

cenders — Mon, 22 Apr 2024 01:49:38 GMT

The latest Global Protect VPN client can access all lower versions of Palo Alto firewalls. The agent does not need to match the PanOS of the firewall you are connecting to.