https://live.paloaltonetworks.com/t5/globalprotect-discussions/globalprotect-connects-but-doesn-t-download-client-updates-on/m-p/465651#M2461 <P>We've setup a 3220 firewall to transparently download and install the GlobalProtect client to our MAC users. Once the client is Activated it gets pushed and installed on most of our user's MACs.&nbsp;About 25% of them though don't update to the new client, but&nbsp;they all connect.</P><P>&nbsp;</P><P>The troubleshooting steps I've seen are mostly for testing the client connection which is not the issue.</P><P>&nbsp;</P><P>Is the download and install process logged somewhere?&nbsp; How is the best way to trace that process?</P><P>&nbsp;</P><P>Thanks!</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 14 Feb 2022 20:22:51 GMT StanG 2022-02-14T20:22:51Z https://live.paloaltonetworks.com/t5/globalprotect-discussions/globalprotect-connects-but-doesn-t-download-client-updates-on/m-p/465651#M2461 <P>We've setup a 3220 firewall to transparently download and install the GlobalProtect client to our MAC users. Once the client is Activated it gets pushed and installed on most of our user's MACs.&nbsp;About 25% of them though don't update to the new client, but&nbsp;they all connect.</P><P>&nbsp;</P><P>The troubleshooting steps I've seen are mostly for testing the client connection which is not the issue.</P><P>&nbsp;</P><P>Is the download and install process logged somewhere?&nbsp; How is the best way to trace that process?</P><P>&nbsp;</P><P>Thanks!</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 14 Feb 2022 20:22:51 GMT https://live.paloaltonetworks.com/t5/globalprotect-discussions/globalprotect-connects-but-doesn-t-download-client-updates-on/m-p/465651#M2461 StanG 2022-02-14T20:22:51Z