topic Re: Unable TO Connect Global Protect in GlobalProtect Discussions

Unable TO Connect Global Protect

kputti — Wed, 09 Feb 2022 08:59:40 GMT

Hi All,

In one of our user machine, even after entering GP credentials, global protect is not connecting. Its show's trying to connect but after sometime without any error its keep on asking to enter the credentials again.

Here GP credentials are synchronized with ldap(with our AD)

Thanks and Regards,

Putti Krupesh Raj.

Re: Unable TO Connect Global Protect

svrcina_jan — Wed, 09 Feb 2022 13:16:49 GMT

I would recommend you to ask the user to share the logs. They can be gathered at Settings > Troubleshooting.

Also make sure that user enters the username in correct format, depending on your settings - username or domain\username or username@domain

Re: Unable TO Connect Global Protect

kputti — Thu, 17 Feb 2022 11:20:58 GMT

Hi Svrcina_jan,

Thanks or your response...

When I went through logs and found that, some dart file is missing. First I tried copying missing file but it didn't worked.

Then, I don't know if this is the right way to do, but I have copied GlobalProtect folder from working machine onto our concern user machine and it got connected.

Path of GlobalProtect file that used : C:\Program Files\Palo Alto Networks

Note: Services need to stopped PanGPS services while transferring this

Thanks and Regards,

Krupesh Raj.