Failures to connect with GlobalProtect 5.2.10 on Android 12 devices

TacomaScrew — Mon, 21 Feb 2022 20:16:37 GMT

We are able to connect from Android 11 devices with GP 5.2.5 but not from Android 12 devices using 5.2.10; the latter seems to fail when trying to allocation the virtual NIC for the VPN connection.

We have a ticket open with PA but no resolve so far. Anyone have any ideas?

27225)02/16 09:41:17:653488 - =JNI= ANDROID_ACTION_SET_VNIC_CONFIG, ret=failed
(27225)02/16 09:41:17:653708 - (l1)JNI,27625,382,InstallClientConfig() failed
(27225)02/16 09:41:17:653901 - (l1)JNI,27625,251,ProcMonitor: SetupNetwork() failed
(27225)02/16 09:41:17:654001 - (l6)JNI,27625,336,tunnel statistics: send bytes(0) packets(0) errors(0) drops(0) queue-size(0), recv bytes(0) packets(0) errors(0) drops(0) queue-size(0)
(27225)02/16 09:41:17:654085 - (l6)JNI,27625,338,do_disconnect is called in VPN stop
(27225)02/16 09:41:17:654170 - (l5)JNI,27625,187,Unregister ends.(27225)02/16 09:41:17:654556 - (l6)JNI,27625,1346,OpenSSL alert write⚠️close notify
(27225)02/16 09:41:17:655311 - (l6)JNI,27625,612,unset network
(27225)02/16 09:41:17:655430 - (l5)JNI,27625,637,not call uninstallClientConfig, netSetup=0xb40000735c8a79a0, clientConfig=0xb40000746c8fb600, panMSService=0xb4000075cd1b58c0, panMSService->IsConfigInstalled()=0
(27225)02/16 09:41:17:655519 - (l5)JNI,27625,163,----Driver Control is being stopped----

Re: Failures to connect with GlobalProtect 5.2.10 on Android 12 devices

KrisCiesielski — Mon, 11 Apr 2022 12:24:45 GMT

Same here, same messages in the log about the VNIC failing to start. Android 12 on Galaxy S10 (but not S9), S20, S21, and not S22. Also 1 Google Pixel 5, but not Google Pixel 6 Pro. I also have a case open for a couple of weeks so far....

topic Failures to connect with GlobalProtect 5.2.10 on Android 12 devices in GlobalProtect Discussions

Failures to connect with GlobalProtect 5.2.10 on Android 12 devices

Re: Failures to connect with GlobalProtect 5.2.10 on Android 12 devices