Global Protect Transparent upgrade failing on a small number of clients

Rdashian — Fri, 25 Feb 2022 12:34:14 GMT

We have recently upgraded our Global Protect client from 5.2.9>5.2.10 via transparent upgrade. This was successful on most clients, however a small percentage of clients failed the upgrade process. The new version was downloaded to the client as expected, however this does not install and then the process proceeds the rip off the previous client, leaving the device stranded. There doesn't seem the be any pattern on laptops models etc...

I've compared the GPS log between a successful and failed upgrade:

The failed upgrade I see the below:

(P4604-T2024)Debug( 181): 02/22/22 21:28:45:272 Run cmd C:\Program Files\Palo Alto Networks\GlobalProtect\update_tmp.bat in session 1 as system
(P4604-T2024)Info ( 773): 02/22/22 21:28:45:288 ##### updater process finished with returned code = 17804

Successful upgrade below:

(P21012-T9712)Debug( 181): 02/25/22 11:33:43:892 Run cmd C:\Program Files\Palo Alto Networks\GlobalProtect\update_tmp.bat in session 1 as system
(P21012-T9712)Info ( 823): 02/25/22 11:33:43:906 ##### updater process finished with returned code = 18200

Anyone know the meaning of these error codes? 17804 appears on the failed upgrades

topic Global Protect Transparent upgrade failing on a small number of clients in GlobalProtect Discussions

Global Protect Transparent upgrade failing on a small number of clients