topic Re: Global Protect 6.0 and 6.0.1 do not install the PANGP virtual adapter on Win 8 in GlobalProtect Discussions

Global Protect 6.0 and 6.0.1 do not install the PANGP virtual adapter on Win 8

Cball1111 — Tue, 10 May 2022 22:19:20 GMT

I still have a few users with windows 8/8.1 and I am seeing an issue with their machines after activating the latest GP revisions on my firewalls. After a fair amount of troubleshooting, I found that the PANGP adapter wasn't installed.

Users report that the following error comes up in their client:

"Could not connect to the global protect service"

I uninstalled the latest revisions, and reverted their machines to 5.2.11 and the installation goes smoothly again.

Re: Global Protect 6.0 and 6.0.1 do not install the PANGP virtual adapter on Win 8

BPry — Thu, 12 May 2022 01:56:38 GMT

@Cball1111,

GlobalProtect 6.0 isn't compatible with Windows 8 officially, so unfortunately you aren't going to gain any traction on that one even if you open a support ticket. I would open a ticket on the Windows 8.1 issue however, because that is still officially supported.

Unfortunately I can't provide any additional troubleshooting help. We don't allow unsupported operating systems or Win10/11 builds to connect to any of my GlobalProtect installations, so I haven't had to deal with any Win8/8.1 validations for a couple years at this point.