topic Failed to retrieve info for gateway in GlobalProtect Discussions

Failed to retrieve info for gateway

HSi-Salem — Sat, 21 May 2022 03:07:27 GMT

Hi All,

Im configuring new gateway, when i try to connect to it, I'm able to authenticate using okta, but instantly when i hit the push notification in my phone i get the page cannot be reached in the embedded browser

looking into logs in pan, i see pre-login stage is success not other stages

also in the logs of the agent i see the following

User canceled login to gatewayxyz.com.
(P5236-T7700)Info (2633): 05/20/22 15:09:05:982 Failed to retrieve info for gateway xyz.com
(P5236-T7700)Debug(2644): 05/20/22 15:09:05:982 tunnel to xyz.com is not created.
(P5236-T7700)Debug(7064): 05/20/22 15:09:05:982 --Set state to Disconnected

Re: Failed to retrieve info for gateway

BPry — Sat, 21 May 2022 02:58:07 GMT

@HSi-Salem,

Since your saying your configuring an additional gateway, do you already have this setup working on another gateway, or is this a new configuration for you?

What configuration method are you using (SAML/RADIUS/API)?

Re: Failed to retrieve info for gateway

HSi-Salem — Sat, 21 May 2022 03:14:26 GMT

Yes, I have it working in another setup; I used the exact same configs and setup on this; the only difference is that we route traffic through sd-wan rather than directly from NLAN.

Okta is what I'm using.