topic Re: Global Protect Authentication with Azure AD SSO failing in GlobalProtect Discussions

Global Protect Authentication with Azure AD SSO failing

Ben-Price — Tue, 07 Dec 2021 06:09:03 GMT

Hi,

I am receiving the below error when trying to sign into Global Protect using Azure AD SSO. This is being set up for the first time. Any ideas what this means or where I can look?

2021-11-30 13:19:35.231 +1100 debug: _log_saml_respone(pan_auth_server.c:348): Sent PAN_AUTH_FAILURE SAML response:(authd_id: 6998778942614154583) (SAML err code "2" means SSO failed) (return username 'Test.User@company.com') (auth profile 'Azure-AD-SAML') (reply msg 'SAML single-sign-on failed') (NameID 'Test.User@company.com') (SessionIndex '_a4abc986-aa3c-4717-923c-39a4e7717d00') (Single Logout enabled? 'No')

Re: Global Protect Authentication with Azure AD SSO failing

SubaMuthuram — Wed, 01 Jun 2022 19:02:36 GMT

@Ben-Price , Hi

Have you resolved this issue, I am getting the same issue, In GP logs I am seeing below error,

"Username from SAML SSO response is different from the input"

Any thoughts ?

Re: Global Protect Authentication with Azure AD SSO failing

MP18 — Wed, 01 Jun 2022 20:42:36 GMT

@Ben-Price

Please check this article

Support for multiple username formats was added in 8.1:

https://docs.paloaltonetworks.com/pan-os/8-1/pan-os-new-features/user-id-features/support-for-multip...

Regards