topic Re: PanGPS consumes much power when MacBook hibernates in GlobalProtect Discussions

PanGPS consumes much power when MacBook hibernates

haifengzhou — Fri, 24 Jun 2022 14:36:15 GMT

I'm using the GlobalProtect in my MacBook Air. When I close the laptop lid, the MacBook will enter deep sleep state, which consumes very little power. But after I installed the GlobalProtect, the MacBook will consumes a lot of power 5 days after I close my laptop lid. I checked the console, it is PanGPS initiates network connection after 5 days sleep. This malfunction causes my laptop battery level goes to zero for several times. I've already disabled the wifi wakeup function for my macbook.

Anyone knows why this happen?

m_bHibernate is 1, m_bAgentEnabled is 1, m_bDisconnect is 0, IsConnected() is 0, IsVPNInRetry() is 0.
P2688-T14339 06/24/2022 20:39:38:180 Debug(1544): No need to check gateway route since no tunnel.
P2688-T14339 06/24/2022 20:39:38:180 Debug(6630): NetworkConnectionMonitorThread: Detected route change, but skip network discovery.
P2688-T14339 06/24/2022 20:39:38:180 Debug(6534): NetworkConnectionMonitorThread: route change detected. Wait for 3 seconds.
P2688-T14339 06/24/2022 20:39:38:180 Debug(1544): No need to check gateway route since no tunnel.
P2688-T14339 06/24/2022 20:39:41:265 Debug(6595): NetworkConnectionMonitorThread: m_state = 0, m_bOnDemand=1, m_bAgentEnabled=1, m_bJustResumed is 0,
m_bHibernate is 1, m_bAgentEnabled is 1, m_bDisconnect is 0, IsConnected() is 0, IsVPNInRetry() is 0.
P2688-T14339 06/24/2022 20:39:41:265 Debug(1544): No need to check gateway route since no tunnel.
P2688-T14339 06/24/2022 20:39:41:265 Debug(6630): NetworkConnectionMonitorThread: Detected route change, but skip network discovery.
P2688-T15107 06/24/2022 20:39:42:163 Debug(1430): Route change message RTM_DELADDR: address being removed from iface llw0: fe80:e::8c6f:6eff:fe14:f57a
P2688-T14339 06/24/2022 20:39:42:163 Debug(6534): NetworkConnectionMonitorThread: route change detected. Wait for 3 seconds.
P2688-T14339 06/24/2022 20:39:42:163 Debug(1544): No need to check gateway route since no tunnel.
P2688-T15107 06/24/2022 20:39:42:529 Debug(1430): Route change message RTM_NEWADDR: address being added to iface llw0: fe80:e::8c6f:6eff:fe14:f57a
P2688-T14339 06/24/2022 20:39:45:412 Debug(6595): NetworkConnectionMonitorThread: m_state = 0, m_bOnDemand=1, m_bAgentEnabled=1, m_bJustResumed is 0,
m_bHibernate is 1, m_bAgentEnabled is 1, m_bDisconnect is 0, IsConnected() is 0, IsVPNInRetry() is 0.
P2688-T14339 06/24/2022 20:39:45:412 Debug(1544): No need to check gateway route since no tunnel.

Re: PanGPS consumes much power when MacBook hibernates

haifengzhou — Fri, 24 Jun 2022 14:45:26 GMT

Sorry, the screen capture is in Chinese. Let me explain:

1. The first pic shows the power consumed in the past 10 days. I fully charged the battery on 6/17. I closed the macbook lid and the macbook enters hibernate state on 6/19 night. The battery level is about 50+%

2. You can see the power consumption is almost 0 from 6/20-6/23. Have 4 days nearly 0 consumption (white spaces)

3. But the power consumes a lot on the last day.

4. The second pic is the power consumption in the latest 24 hours.

5. You can see from 12PM today (local time), the computer starts consume power linearly.

6. I opened my macbook at about 10:10 PM and found the power consumed very a lot. I captured the two pics for your analyze.

In last November, I have ever went to the Genius Bar of Apple to debug why the battery consumes much power. They told me it's because PanGPS program problems.

Thanks for your help!

Re: PanGPS consumes much power when MacBook hibernates

haifengzhou — Fri, 24 Jun 2022 14:47:22 GMT

PS. How can I quite Global Protect in my MacBook? I cannot find any close menu/button in the menu.

Re: PanGPS consumes much power when MacBook hibernates

haifengzhou — Mon, 27 Jun 2022 15:23:16 GMT

Any PaloAlto AE or Engineers can help on this? How long should this question be answered?

Re: PanGPS consumes much power when MacBook hibernates

haifengzhou — Fri, 22 Jul 2022 13:41:06 GMT

Any fcuking studip application or support engineers online??? I have raised this question for nearly one month, but no reply from sihtting PaloAlto. The studip software drain off my battery again last week during my vacation.

Re: PanGPS consumes much power when MacBook hibernates

haifengzhou — Fri, 22 Jul 2022 13:47:10 GMT

One more fcuking stpuid thing is I cannot terminate GlobalProtect after I power up!!! What a shiting product you designed!!!!

Go to hell!!!