topic Re: Clear Global Protect Cached credentials. in GlobalProtect Discussions

Clear Global Protect Cached credentials.

DanielC_LCC — Mon, 04 Jul 2022 02:25:20 GMT

Hi,

Is there a way to clear cached Global Protect credentials on a Windows 10 machine? The user has put in the wrong username and every time it goes to reconnect it reverts to the old credentials even though the new ones are successful. Client version is 5.2.11.

Thanks

Re: Clear Global Protect Cached credentials.

aleksandar.astardzhiev — Thu, 07 Jul 2022 11:15:37 GMT

Hi @DanielC_LCC ,

Try the following:

- After successfull login open GlobalProtect settings

- Go to general tab and click Sign Out

This should drop the exiting VPN connection and force re-authentication.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPnaCAG

The other way "dumb" way would be to create temp GP portal profile matching only for this user and set the "Save user credentials" to No. Tell the user to refresh its VPN connection (sandwitch menue on the top right corner of GP gui) so the agent will get the new config. After that you can remove the temp GP portal profile ask the user to refresh again, which should prompt the user for credential (because no cache) and get the new config to cache again. (but this time with correct creds)

Re: Clear Global Protect Cached credentials.

BPry — Thu, 07 Jul 2022 21:16:00 GMT

@DanielC_LCC,

The credentials are actually stored in the Credential Manager or Keychain depending on if you're using Windows or macOS, so you can just clear them if you want to reset that. On very old releases they were stored encrypted in the registry, but that stopped in 4.0 or 4.1 or something like that.