topic Re: Global Protect VPN frequently getting disconnected in GlobalProtect Discussions

Global Protect VPN frequently getting disconnected

preetpk — Mon, 03 Jan 2022 13:17:31 GMT

Hi,

We are facing issue with Global Protect VPN client connectivity for one of the user machine. Below are the details of the issue.

-> Global Protect VPN is very frequently getting disconnected

-> in Global Protect VPN connection stauts - can only see Packets Out , there are not Packets In.

In GP event logs can see "Tunnel is down due to keep-alive timeout" logs

Please let me know what can be the possible reason for GPVPN frequently disconnecting - but once connected there is no connectivity to corporate VPN over GPVPN.

Attaching the Global Protectlogs debug logs took from user n=machine during the time for issue.

Note: Issue is happening on for one user.For rest all users GPVPN is connecting fine.

Re: Global Protect VPN frequently getting disconnected

preetpk — Mon, 03 Jan 2022 13:26:03 GMT

Below are the GPVPN event logs from user machine

12/29/0021 16:26:20.776 [Info ]: GlobalProtect service started (client version: 5.1.0-75, OS version: Microsoft Windows 10 Enterprise , 64-bit).
12/29/0021 16:27:24.271 [Error]: No Network Connectivity. Please verify your network connection and try again.
12/29/0021 16:28:30.184 [Info ]: Portal login completed with address 195.229.119.214 and conect method of user-logon.
12/29/0021 16:28:30.282 [Info ]: Network discovery started.
12/29/0021 16:28:31.338 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
12/29/0021 16:28:41.748 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
12/29/0021 16:29:08.907 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:29:18.099 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:29:21.599 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:29:21.599 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:29:28.565 [Info ]: Tunnel is restored.
12/29/0021 16:29:31.194 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:30:18.211 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:30:18.211 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:30:26.236 [Info ]: Tunnel is restored.
12/29/0021 16:31:15.862 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:31:15.862 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:31:30.528 [Info ]: Tunnel is restored.
12/29/0021 16:32:20.197 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:32:20.197 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:32:27.109 [Info ]: Tunnel is restored.
12/29/0021 16:33:17.907 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:33:17.907 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:33:27.333 [Info ]: Tunnel is restored.
12/29/0021 16:34:18.643 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:34:18.643 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:34:25.858 [Info ]: Tunnel is restored.
12/29/0021 16:35:17.194 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:35:17.194 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:35:24.410 [Info ]: Tunnel is restored.
12/29/0021 16:36:15.805 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:36:15.805 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:36:22.917 [Info ]: Tunnel is restored.
12/29/0021 16:37:14.272 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:37:14.272 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:37:21.446 [Info ]: Tunnel is restored.
12/29/0021 16:38:12.867 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:38:12.867 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:38:19.818 [Info ]: Tunnel is restored.
12/29/0021 16:39:11.246 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:39:11.246 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:39:18.920 [Info ]: Tunnel is restored.
12/29/0021 16:40:10.329 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:40:10.329 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:40:17.376 [Info ]: Tunnel is restored.
12/29/0021 16:41:08.767 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:41:08.767 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:41:16.296 [Info ]: Tunnel is restored.
12/29/0021 16:42:07.719 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:42:07.719 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:42:14.870 [Info ]: Tunnel is restored.
12/29/0021 16:43:06.288 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:43:06.288 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:43:13.838 [Info ]: Tunnel is restored.
12/29/0021 16:44:05.247 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:44:05.247 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:44:12.442 [Info ]: Tunnel is restored.
12/29/0021 16:45:03.838 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:45:03.838 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:45:11.567 [Info ]: Tunnel is restored.
12/29/0021 16:46:03.008 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:46:03.008 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:46:10.280 [Info ]: Tunnel is restored.
12/29/0021 16:47:01.739 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:47:01.739 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:47:08.828 [Info ]: Tunnel is restored.
12/29/0021 16:48:00.261 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:48:00.261 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:48:07.323 [Info ]: Tunnel is restored.
12/29/0021 16:48:58.772 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:48:58.772 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:49:06.148 [Info ]: Tunnel is restored.
12/29/0021 16:49:57.598 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:49:57.598 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:50:14.830 [Info ]: Tunnel is restored.
12/29/0021 16:51:06.249 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:51:06.249 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:51:13.472 [Info ]: Tunnel is restored.
12/29/0021 16:51:40.603 [Info ]: Tunnel is down due to disconnection.
12/29/0021 16:51:43.377 [Info ]: User was logged out of Gateway 195.229.119.214.
12/29/0021 16:51:47.502 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
12/29/0021 16:51:47.530 [Info ]: Network discovery started.
12/29/0021 16:51:48.786 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
12/29/0021 16:52:00.070 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
12/29/0021 16:52:15.031 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:52:27.914 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:52:40.810 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:52:40.810 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:52:48.306 [Info ]: Tunnel is restored.
12/29/0021 16:54:41.000 [Info ]: Tunnel is down due to disconnection.
12/29/0021 16:54:43.956 [Info ]: User was logged out of Gateway 195.229.119.214.
12/29/0021 16:54:48.113 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
12/29/0021 16:54:48.142 [Info ]: Network discovery started.
12/29/0021 16:54:49.689 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
12/29/0021 16:55:02.332 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
12/29/0021 16:55:17.578 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:55:36.843 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
12/29/0021 16:55:41.975 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 16:55:41.975 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 16:55:49.874 [Info ]: Tunnel is restored.
12/29/0021 17:13:31.284 [Info ]: Tunnel is down due to keep-alive timeout.
12/29/0021 17:13:31.284 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 17:22:39.279 [Info ]: Tunnel is restored.
12/29/0021 17:27:32.880 [Info ]: Tunnel is down due to packet sending failure.
12/29/0021 17:27:32.880 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
12/29/0021 17:37:31.258 [Info ]: Tunnel is restored.
12/29/0021 17:45:10.306 [Info ]: Tunnel is down due to disconnection.
12/29/0021 17:45:12.410 [Info ]: User was logged out of Gateway 195.229.119.214.
01/02/0022 11:56:48.469 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/02/0022 11:56:48.513 [Info ]: Network discovery started.
01/02/0022 11:56:49.702 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/02/0022 11:56:56.315 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/02/0022 11:57:15.927 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/02/0022 11:57:31.390 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/02/0022 12:38:27.580 [Info ]: Tunnel is down due to disconnection.
01/02/0022 12:38:30.024 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:36:16.973 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:36:17.091 [Info ]: Network discovery started.
01/03/0022 13:36:18.184 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:36:30.260 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:36:45.499 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:37:04.999 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:37:10.283 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:37:10.283 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:37:18.854 [Info ]: Tunnel is restored.
01/03/0022 13:37:23.049 [Info ]: Tunnel is down due to disconnection.
01/03/0022 13:37:25.766 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:37:29.250 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:37:29.294 [Info ]: Network discovery started.
01/03/0022 13:37:30.354 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:37:42.251 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:37:57.698 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:38:17.823 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:38:22.185 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:38:22.185 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:38:30.213 [Info ]: Tunnel is restored.
01/03/0022 13:39:12.966 [Info ]: Tunnel is down due to disconnection.
01/03/0022 13:39:15.583 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:39:19.705 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:39:19.746 [Info ]: Network discovery started.
01/03/0022 13:39:21.017 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:39:33.939 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:39:48.893 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:40:09.094 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:40:12.939 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:40:12.939 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:40:21.620 [Info ]: Tunnel is restored.
01/03/0022 13:41:12.898 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:41:12.898 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:41:21.262 [Info ]: Tunnel is restored.
01/03/0022 13:42:12.599 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:42:12.599 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:42:21.112 [Info ]: Tunnel is restored.
01/03/0022 13:43:12.377 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:43:12.377 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:43:20.978 [Info ]: Tunnel is restored.
01/03/0022 13:44:12.273 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:44:12.273 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:44:20.513 [Info ]: Tunnel is restored.
01/03/0022 13:45:11.797 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:45:11.797 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:45:20.974 [Info ]: Tunnel is restored.
01/03/0022 13:46:12.307 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:46:12.307 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:46:21.240 [Info ]: Tunnel is restored.
01/03/0022 13:46:52.919 [Info ]: Tunnel is down due to disconnection.
01/03/0022 13:46:55.310 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:46:58.833 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:46:58.878 [Info ]: Network discovery started.
01/03/0022 13:47:00.059 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:47:11.785 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:47:28.117 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:47:49.932 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:47:51.964 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:47:51.964 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:48:00.989 [Info ]: Tunnel is restored.
01/03/0022 13:48:52.268 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:48:52.268 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:49:01.101 [Info ]: Tunnel is restored.
01/03/0022 13:49:52.446 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:49:52.446 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:49:57.784 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:50:01.952 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:50:01.999 [Info ]: Network discovery started.
01/03/0022 13:50:03.216 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:50:17.483 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:50:31.776 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:50:55.199 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:50:55.199 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:50:55.765 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:51:04.257 [Info ]: Tunnel is restored.
01/03/0022 13:51:55.720 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:51:55.720 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:52:05.787 [Info ]: Tunnel is restored.
01/03/0022 13:55:13.713 [Info ]: Tunnel is down due to packet sending failure.
01/03/0022 13:55:13.713 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:55:25.935 [Info ]: Tunnel is restored.
01/03/0022 13:55:46.315 [Info ]: Tunnel is down due to disconnection.
01/03/0022 13:55:48.882 [Info ]: User was logged out of Gateway 195.229.119.214.
01/03/0022 13:55:52.616 [Info ]: Portal login completed with address 195.229.119.214 and conect method of on-demand.
01/03/0022 13:55:52.649 [Info ]: Network discovery started.
01/03/0022 13:55:55.118 [Info ]: Auto Gateway login finished with address 195.229.119.214 and user NAhmed3.
01/03/0022 13:56:08.201 [Info ]: IPSec tunnel creation finished with Gateway 195.229.119.214.
01/03/0022 13:56:22.030 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:56:43.946 [Info ]: Completed HIP Report check with Gateway 195.229.119.214.
01/03/0022 13:56:47.143 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:56:47.143 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:56:55.054 [Info ]: Tunnel is restored.
01/03/0022 13:57:46.343 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:57:46.343 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:57:54.594 [Info ]: Tunnel is restored.
01/03/0022 13:58:45.938 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:58:45.938 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:58:54.197 [Info ]: Tunnel is restored.
01/03/0022 13:59:45.530 [Info ]: Tunnel is down due to keep-alive timeout.
01/03/0022 13:59:45.530 [Info ]: Gateway VENDOR-VPN: Checking network availability and restoring VPN connection when network is available.
01/03/0022 13:59:54.130 [Info ]: Tunnel is restored.

Re: Global Protect VPN frequently getting disconnected

OtakarKlier — Mon, 03 Jan 2022 20:49:12 GMT

Hello,

"Tunnel is down due to keep-alive timeout" is usually the ping could not be sent/received. Perhaps the clients internet connection dropped? Maybe WiFi or ISP?

Does the machine do the same thing when on a different internet connection?

Regards,

Re: Global Protect VPN frequently getting disconnected

preetpk — Tue, 04 Jan 2022 04:39:46 GMT

Hi,

We tried connected to 3 different internet connection (including mobile data) but still same issue. Global protect VPN is also frequently getting disconnected. Is there any workaround for such senario.

Re: Global Protect VPN frequently getting disconnected

Alexys — Tue, 04 Jan 2022 05:49:03 GMT

Thanks for sharing this information i was trying to solve my problem from couple of days and your post help me out thanks again.

Re: Global Protect VPN frequently getting disconnected

jdelio — Thu, 06 Jan 2022 18:07:05 GMT

@Alexys wrote:

Thanks for sharing this information i was trying to solve my problem from couple of days and your post help me out thanks again.

@Alexys don't forget to LIKE (Kudo) the post if it helps you, and give it a rating also! This helps everyone!!

Re: Global Protect VPN frequently getting disconnected

Abdalhakeem — Sun, 27 Feb 2022 14:29:29 GMT

Hi Preetpk,

I have the same issue of frequently disconnected GP. you get any solution for it.

Thanks in advance.

Re: Global Protect VPN frequently getting disconnected

manibcs — Thu, 17 Mar 2022 05:19:15 GMT

Please share the solution for this issue. Thanks

Re: Global Protect VPN frequently getting disconnected

HIT_Bradley — Tue, 26 Apr 2022 21:37:28 GMT

Can anyone post the solution to this issue? Thanks.

Re: Global Protect VPN frequently getting disconnected

HIT_Bradley — Tue, 26 Apr 2022 21:37:54 GMT

What was the solution ?

Re: Global Protect VPN frequently getting disconnected

nate1 — Tue, 24 May 2022 16:34:07 GMT

We had this issue come up with a brand new 3410 running 10.2.1 and found a work-around. The issue is either caused by the keepalives not being sent correctly or not being detected correctly. This was causing every vpn user's connection to reset every 10min, you can imagine how happy they were. We found out is was because the gateway idle timer was set to 10min. Even though the connections were active and passing a lot of traffic the keepalives weren't being detected. We changed the idle timer to 24hrs and it fixed it as a work around. Palo support still hasn't provided any solution for this.

Re: Global Protect VPN frequently getting disconnected

Mazarine — Wed, 22 Jun 2022 14:51:38 GMT

Hi,

We don't see any solution
Some private message ?
Is some one have the solution ?
For my case, the problems begun from globalprotect upgrade to 6.0.1

Thanks

Greetings

Franck

Re: Global Protect VPN frequently getting disconnected

nate1 — Thu, 23 Jun 2022 19:55:08 GMT

You have to modify the global protect gateway idle timeout to however long you want them to stay connected as a work around until Palo fixes the bug. Otherwise since it doesn't correctly detect the keepalives it will disconnect as soon as it hits the idle timeout.

Re: Global Protect VPN frequently getting disconnected

jruck — Wed, 29 Jun 2022 20:09:06 GMT

We started having the same issue after upgrading to 10.1.6. No issue on 10.0.10.

Re: Global Protect VPN frequently getting disconnected

frankis — Fri, 22 Jul 2022 13:45:20 GMT

We're running into the same issue. Just updated from 10.0.6 to 10.1.6 and users are being disconnected shortly after connecting to the gateway that was recently updated to 10.1.6

Re: Global Protect VPN frequently getting disconnected

MattShuter — Tue, 26 Jul 2022 15:01:38 GMT

Agree on the issue occurring since upgrading our firewalls to 10.1.6.

Issue was not present prior to upgrading 10.1.6. Immediately after 10.1.6 upgrade, my users experienced this issue. No change in GP client version as part of the upgrade. Currently using 5.2.x GP branch, tested using multiple versions, included latest 5.2.12.

Issue occurs regardless of wireless/wired connection at offsite location, regardless of internet providers at offsite locations, or different internet providers connected to the firewalls themselves.

Hope to open a ticket this week with support on the issue.

Re: Global Protect VPN frequently getting disconnected

frankis — Tue, 26 Jul 2022 15:24:09 GMT

Update: Opened a ticket with TAC - looks like this is a known issue, although there is no resolution and only a workaround. Workaround= completely shutdown the device and power back on (not a reboot) or to downgrade to 10.1.5-h2 or another previous version. Here's the kicker. We downgraded our PA-3250s in an HA pair one at a time to 10.1.5-h2, and after we tested our Active FW on 10.1.5-h2, GP users were NOT being disconnected (great!) then we downgraded our passive FW, and now the passive FW will not connect to Panorama.

Looks like this is another bug and no work around yet. Still working with TAC....this is frustrating to say the least

Re: Global Protect VPN frequently getting disconnected

MattShuter — Sat, 30 Jul 2022 18:28:18 GMT

Similar to @frankis .. on my support ticket, full shutdown, don't reboot...

so last night, shutdown one box, pulled power plugs for about 5 minutes.... plugged them back in and powered it back up...

currently, my laptop is connected via the VPN for over 5 hours without disconnecting.

Re: Global Protect VPN frequently getting disconnected

frankis — Tue, 02 Aug 2022 16:36:16 GMT

@MattShuter Can you tell me the boxes you have? Are your boxes in HA pair? Are they 3200 series boxes?

Re: Global Protect VPN frequently getting disconnected

MattShuter — Tue, 02 Aug 2022 16:39:15 GMT

5220s, not in HA pairs.. running at separate sites. Will shutdown my second box this weekend I think.