GlobalProtect unable to connect. TLS issue

potracl — Tue, 13 Sep 2022 14:35:38 GMT

Hi all,

I just wanted to share something with you all. We are rolling our GlobalProtect to all our users and we came across the following issue with some users.

1.Users can not connect via GlobalProtect or even connect to the web portal.

2. Users are able to connect to the web portal from Chrome and Edge but are not able to connect using IE.

After a lot of time looking we found the issue to be the following registry keys on the laptop:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL]
"AllowInsecureRenegoClients"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL]
"AllowInsecureRenegoServers"=dword:00000000

Once we deleted these 2 registry keys we were able to connect.

Hope that helps someone out there!

topic GlobalProtect unable to connect. TLS issue in GlobalProtect Discussions

GlobalProtect unable to connect. TLS issue