topic Re: Zoom shows offline after connecting to Global Protect VPN in GlobalProtect Discussions

Zoom shows offline after connecting to Global Protect VPN

VishwasAkbilwam — Mon, 17 Oct 2022 19:11:12 GMT

We are in the process of migrating to Global Protect VPN and we are doing pilot with few users. One issue we are observing is with zoom. After connecting to Global Protect VPN, zoom still shows off-line for few minutes or until user changes the state to available.

We are using Global Protect Agent 5.2.10-6. We are not using Split tunnel and zoom traffic should flow through the tunnel.

Re: Zoom shows offline after connecting to Global Protect VPN

JayGolf — Mon, 17 Oct 2022 19:46:25 GMT

Hi @VishwasAkbilwam ,

For the zoom traffic, what do the monitor logs show? Are they getting denied or do you see them being initially dropped?

Re: Zoom shows offline after connecting to Global Protect VPN

VishwasAkbilwam — Mon, 17 Oct 2022 20:31:08 GMT

Hi Jay,

I looked at the monitor logs and I don't see any zoom traffic being dropped. The zoom-base, zoom-sharing and all other zoom related traffic was allowing.