Globalprotect for Linux HIP Check Not Sending

sirons — Tue, 06 Dec 2022 15:19:02 GMT

Hey community,

I've had a lot of problems when rolling out GlobalProtect for Linux. Currently testing version 5.3.4 since 6.0.1+ didn't work for most of my users. The current issue a user is having is the HIP checks are not sending from the GP client. I confirmed in the logs the HIP checks were completed and had data sent but the PA-3410 gave the HIP check failed message. I did have the user try to resubmit but nothing changed. I was advised by my support agent to use 5.3.4 GUI and we also use SAML for authentication so we can't go back too far. I hope someone is able to assist. We didn't get much help on this topic from support. Thank you.

Also the 2 Palos we run are both running version 10.2.3.

pan_gp_event.log

12/01/2022 16:49:38:584 [Info ]: Completed HIP Report check with Gateway ****.
12/01/2022 16:49:38:764 [Info ]: HIP Report submitted to the Gateway ****.

PanGPHip.log

P14227-T-1489736832 12/01/2022 16:50:45:081 Debug( 810): Set hip check finish event.
P14227-T2080339520 12/01/2022 16:50:45:081 Debug( 141): Hip checking finished
P14227-T2080339520 12/01/2022 16:50:45:081 Debug( 142): Send full hip report
P14227-T2080339520 12/01/2022 16:50:45:081 Debug( 845): Updated hip category report file HIP_AM_Report_V4.dat
P14227-T2080339520 12/01/2022 16:50:45:081 Debug( 845): Updated hip category report file HIP_BC_Report_V4.dat
P14227-T2080339520 12/01/2022 16:50:45:081 Debug( 845): Updated hip category report file HIP_DE_Report_V4.dat
P14227-T2080339520 12/01/2022 16:50:45:082 Debug( 845): Updated hip category report file HIP_FW_Report_V4.dat
P14227-T2080339520 12/01/2022 16:50:45:082 Debug( 845): Updated hip category report file HIP_PM_Report_V4.dat
P14227-T2080339520 12/01/2022 16:50:45:082 Debug( 845): Updated hip category report file HIP_DLP_Report_V4.dat
P14227-T2080339520 12/01/2022 16:50:45:082 Debug( 146): dwEndSeconds is 1669931445, g_dwStartSeconds is 1669931436
P14227-T2080339520 12/01/2022 16:50:45:082 Debug( 148): CheckHip(): Hip check duration: 9 seconds. Max time allowed: 20 seconds.
P14227-T2080339520 12/01/2022 16:50:45:082 Debug( 174): HipReportThread quits.
P14227-T-1489736832 12/01/2022 16:50:45:082 Debug( 119): All thread quits.
P14227-T-1489736832 12/01/2022 16:50:45:082 Debug( 129): All done, deinit opswat

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Globalprotect for Linux HIP Check Not Sending