topic Re: GPVPN on laptop only works with phone hotspot and not home wifi in GlobalProtect Discussions

GPVPN on laptop only works with phone hotspot and not home wifi

VK1500 — Thu, 22 Dec 2022 13:35:59 GMT

Hi,

I seem to have this weird problem where the home wifi does not work for gpvpn. The problems are also random in the sense.

1. Sometimes it connects, but I dont get the company splash screen after connection. Without that screen, remote access does not really work and I need to disconnect.

2. The gpvpn screen shows no network connectivity despite internet working fine otherwise.

3. Phone hotspot always works fine.

4. Switching from hotspot to homewifi post connection works some of the times, but is not guaranteed.

I have changed the home ISP as well as mobile operator over the past 2 months and the behavior is consistent (wifi wasn't working before and isn't now, while hotspot always works).

P.S. I'm connecting to my company network and dont have much control on settings at their end.

Any help would be highly appreciated.

Re: GPVPN on laptop only works with phone hotspot and not home wifi

OtakarKlier — Thu, 22 Dec 2022 20:02:46 GMT

Hello,

Can you try when plugging in with a patch cable to rule out WiFi? Also are there any policies on your home router/firewall that would prevent a connection?

Regards,

Re: GPVPN on laptop only works with phone hotspot and not home wifi

VK1500 — Fri, 23 Dec 2022 01:04:45 GMT

By patch cable if you mean ethernet, then I can try that. Anything specific I need to look for in terms of wifi settings?

Re: GPVPN on laptop only works with phone hotspot and not home wifi

VK1500 — Fri, 23 Dec 2022 17:50:48 GMT

I tried using ethernet off the same router and it worked perfectly. So guess it must be something in the wifi settings that my company policies don't like