topic im trying to create a ticket, but i don't see anywhere to for creating a new Palo Alto tac case in GlobalProtect Discussions

im trying to create a ticket, but i don't see anywhere to for creating a new Palo Alto tac case

RHiggins2 — Thu, 12 Jan 2023 17:47:54 GMT

This is what Im seeing. Nothing about creating a new ticket.

Re: im trying to create a ticket, but i don't see anywhere to for creating a new Palo Alto tac case

Metgatz — Thu, 12 Jan 2023 18:41:34 GMT

You need to click in Support Case, in the icon with up arrow to the right or Click in "Get Help" button in the middle top, to the left side of the register device.

Cheers

Re: im trying to create a ticket, but i don't see anywhere to for creating a new Palo Alto tac case

Adrian_Jensen — Thu, 12 Jan 2023 18:44:12 GMT

@RHiggins2 Click on Support Cases and it will open a new tab/window. Then click the blue "Get Help" button that looks like a menu header, it is actually the button to open a new ticket.