Linux CLI globalprotect connect. Error: No Network Connectivity

RyanBF — Tue, 25 Aug 2020 13:48:35 GMT

I am trying to connect to my university's VPN. I have installed the CLI version of globalprotect on my laptop running Arch Linux. The university pointed me to a location to download a tarball with 5.1.1.0-17 debian packages. I believe I have successfully installed fine (although a reboot was needed).

I receive the following error when I try to use the CLI to connect via (note username and institution redacted to protect the innocent):
>> globalprotect connect --portal vpn.<MyInstitution> --username <MyInstitutionUsername>

Retrieving configuration...
Retrieving configuration...
Failed to connect to vpn.<MyInstitution>.
Error: No Network Connectivity. Please verify your network connection and try again.

For what I can tell the gpd service appears to be up and running fine:

>> sudo systemctl status gpd
● gpd.service - GlobalProtect VPN client daemon
    Loaded: loaded (/usr/lib/systemd/system/gpd.service; enabled; vendor preset: disabled)
    Active: active (running) since Tue 2020-08-25 08:31:43 EDT; 40min ago
   Process: 74461 ExecStartPre=/opt/paloaltonetworks/globalprotect/pre_exec_gps.sh (code=exited, status=0/SUCCESS)
  Main PID: 74463 (PanGPS)
     Tasks: 13 (limit: 38064)
    Memory: 22.7M
    CGroup: /system.slice/gpd.service
            └─74463 /opt/paloaltonetworks/globalprotect/PanGPS

Aug 25 08:31:43 plato systemd[1]: Starting GlobalProtect VPN client daemon...
Aug 25 08:31:43 plato pre_exec_gps.sh[74461]: no pid file
Aug 25 08:31:43 plato systemd[1]: Started GlobalProtect VPN client daemon.

>> ps -fe | grep Pan
root 74463 1 0 08:31 ? 00:00:00 /opt/paloaltonetworks/globalprotect/PanGPS
<user> 74481 1 0 08:31 ? 00:00:00 /opt/paloaltonetworks/globalprotect/PanGPA start

Also I have plugged https://vpn.<MyInstitution> into a web browser to confirm that I can see my university's portal, which appears to work fine. I have tried reinstalling and restarting a couple of times, and I have tried globalprotect collect-log to see if I can see anything funky in the logs. I have also thoroughly read through the GlobalProtect User Guide PDF Linux sections.* Unfortunately I am at a loss of what to try next. Can any kind person offer some suggestions?!

* I have also tried to install the GUI version in Linux but seem to be held up by a missing dependency: libqt5webkit5. I found a qt5-webkit in Arch Extra, but that didn't fix the dependency issue.

Re: Linux CLI globalprotect connect. Error: No Network Connectivity

trivers01 — Wed, 26 Aug 2020 19:02:44 GMT

Hey @RyanBF,

As the Arch distro isn't listed in the compatible versions list, we can't confirm full functionality of the GlobalProtect App.

I've included a link below that lists all compatible versions for each specific App release:

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalprotect-app#id7a3c3401-b233-43b0-8d78-dfceab88798f_idbcd7ccf7-eceb-462c-8678-1a5fa51cbc18

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Linux CLI globalprotect connect. Error: No Network Connectivity

Re: Linux CLI globalprotect connect. Error: No Network Connectivity